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What do I do if my card is damaged?

What do I do if my card is damaged?

If your card is looking a little worse for wear you can request a replacement card using the mobile app or online banking.

  • Select ‘Manage’ > ‘Cards’. 
  • Then select the the card you’d like to replace.
  • Select ‘Order a new card’ then 'Damaged card’ and follow the prompts. 

If you're not registered for online banking, you can call our Contact Centre on 13 13 86 (Monday to Friday 8:00am – 6:00pm and Saturday 8:00am – 1:00pm)

Alternatively, drop into your nearest branch

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Call us Monday to Friday 8:00am to 6:00pm and Saturday 8:00am to 1:00pm (AEST/AEDT)

Call 13 13 86