What if I've forgotten my Card PIN or don't know it?
If you don't remember your PIN, you are able to change your PIN through the mobile app or online banking.
- Go to 'Manage' > 'Cards', then choose the card you are wanting to change the PIN of.
- Select the orange arrow which will then open a menu of all your card actions. Select Change PIN. It will automatically default to change PIN Online.
- Then select the ‘Continue’ button, it will then ask you to put in a new PIN and then to confirm it. Then hit update!
Alternatively you are able to order one via our Contact Centre (on 13 13 86) or by contacting your local branch. The PIN will be mailed to you within 7 days.