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How do I cancel a Direct Debit or Recurring Payment?

How do I cancel a Direct Debit or Recurring Payment?

Direct debits processed using a BSB and Account Number can be cancelled at any time by:

  • phoning us on 13 13 86,
  • by sending us a secure mail within online banking,
  • visiting any branch.

They can also be cancelled by contacting the debitor directly.

How do I cancel a Recurring Payment?

Recurring payments are similar to direct debits. However, they are set up from the debit or credit card using your card number, expiry date and CVV number. 

You will need to contact the service provider or merchant directly to cancel or update your recurring payment. 

Some service providers or merchants allow you to cancel or update these payments through their website or app. 

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