Why was my online payment declined or not completed?
Sometimes an online card payment may decline or not be completed for several reasons, including:
- Insufficient funds
- Card expired or blocked
- Transaction limits
- Security checks
Additional security checks may apply to some online transactions to help protect your account and reduce fraud.
Security reminder: If you receive a One Time Password (OTP) to verify a purchase, never share it with anyone, including us. We will never ask for your OTP. You should also check whether the message has come from a verified Sender ID. If it's marked 'Unverified', take extra care and verify it's legitimate before taking any action.
Will these checks affect all card payments?
No. These checks are generally used for online, in-app or phone purchases where the physical card isn't present. They don't apply to in-store tap-and-go purchases where the card or device is present.