What should I do if my payment cannot be completed?
If your payment doesn’t go through, you can try:
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Confirming your card details have been entered correctly
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Ensuring there are sufficient funds available
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Checking that your card hasn't expired and is not blocked
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Trying the transaction again later
If the issue continues, contact us on 13 13 86 (GB) / 13 19 87 (NP) for support.
Security reminder: If you receive a One Time Password (OTP) to verify a purchase, never share it with anyone, including us. We will never ask for your OTP. You should also check whether the message has come from a verified Sender ID. If it's marked 'Unverified', take extra care and verify it's legitimate before taking any action.