What notifications will I get?

What notifications will I get?

The notifications you’ll receive relating to PayTo will fall into three separate categories.

Action required

These notifications will be sent via SMS or email, when;

• a new agreement is created by merchant, or

• an existing agreement is amended by a merchant.

Agreement lifecycle

These notifications will be sent via email, when;

• a new agreement is created for a migrated direct debit,

• a new agreement is authorised or declined,

• a new agreement times out before being authorised or declined,

• a new agreement is recalled by the payee or payment initiator,

• an updated agreement is authorised or declined,

• an updated agreement times out before being authorised or declined,

• an updated agreement is recalled by the payee or payment initiator,

• an agreement expires or has reached end of term,

• an agreement is paused by you,

• an agreement is paused by the payee or payment initiator,

• an agreement is resumed by you,

• an agreement is resumed by the payee or payment initiator,

• an agreement is cancelled by you, or

• an agreement is cancelled by merchant.

Payment processing

These notifications will be sent via email, when;

• a PayTo payment is sent, initiated by the payment initiator, or

• a PayTo payment is declined due to insufficient funds or a generic decline.