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Description of Fees and Charges

A guide to the transaction fees and services changes that may apply to Greater Bank products

Effective date: Monday 29th June 2026

This guide explains what each fee relates to and when it may be charged, to help you understand how fees may apply to your account.

For details of the specific fees and charges that apply to an account, including applicable amounts, refer to the relevant Product Schedule.

For information about credit-related fees and charges that apply to loans and other credit products, refer to the Lending fees and charges guide.

Transaction limits, processing times and eligibility requirements may apply to certain transactions and services. For more information, see the Payment Limits page.

Fees and Charges

How transaction fees apply and when they are charged

Transaction fees apply when an eligible transaction is performed on an account.

These fees are typically charged monthly, on the first day of the following month, after any applicable fee‑free allowances or waivers have been applied. If an account is closed, any outstanding transaction fees will be charged at the time of closure.

The table below describes the transaction fees that may apply and when they are charged.

Transaction fee

Description 
Bank cheque

Applies each time a bank cheque is requested and issued at a branch.
Cheque deposit

Applies each time a cheque is deposited into an account at a branch.
Cheque drawn

Applies each time a cheque is drawn on an account and processed.
Deposit bagged coin

Applies when coins are deposited over the counter at a branch and have already been sorted and packaged into standard denominations and amounts (e.g. coin bags or rolls prepared before attending the branch).

The fee is calculated as a percentage of the total value of coins deposited.
Deposit unbagged coin

Applies when coins are deposited over the counter at a branch and have not been sorted or packaged into standard denominations and amounts (for example, loose or mixed coins that require counting or sorting by staff).

The fee is calculated as a percentage of the total value of coins deposited.
Overseas ATM

Applies each time cash is withdrawn from an ATM located outside Australia using a Visa Debit card. 
Additional fees may be charged by the ATM operator for withdrawals or balance enquiries and passed on. These fees are set by the ATM operator and may vary.

A foreign currency conversion fee may also apply (see Service Charges below).
Over-the-counter BPAY®

Applies each time a BPAY payment is made from an account with the assistance of a staff member (for example, in a branch or via the contact centre).

No fee applies when the payment is made via the mobile app or online banking.
Over-the-counter withdrawals

Applies each time a cash withdrawal is made over the counter at a branch.

 

How do service charges apply and when they are charged

Service charges apply when certain services or special transactions are requested on an account.

Unless otherwise specified, service charges are debited from an account at the time the service is provided or the transaction is processed. Service charges are separate from, and not included in, any applicable monthly fee-free allowances or waivers.

The table below describes the service charges that may apply and when they are charged.

Service charge 

Description 
Bank transfer fee (inward Real Time Gross Settlements (RTGS))

Applies each time funds are received into an account via RTGS from another financial institution.

Additional fees may be charged by the sending financial institution and passed on. These fees are set by the other institution and may vary.
Bulk coin purchase fee – Existing branch stock

Applies when bulk coin is requested from the branch’s available stock.

The fee is calculated as a percentage of the total coin value requested (a minimum fee applies) and is charged when the order is placed.
Bulk coin purchase fee - External order

Applies when bulk coin is requested and sourced from an external supplier on your behalf.

The fee is a flat amount per request and is charged when the order is placed.
Cheque copy fee

Applies each time a copy of a cheque drawn on your account is requested.
Cheque notify fee - Customer service

Applies each time you are contacted by a staff member to advise that funds are required in your account to allow a presented cheque to be honoured.

This is an optional service.
Cheque notify fee - SMS

Applies each time an SMS notification is sent advising that funds are required in your account to allow a presented cheque to be honoured.

This is an optional service. The fee applies per SMS sent.
Easypay notification fee - SMS

Applies each time an SMS notification is sent advising that a scheduled EasyPay or BPAY payment is at risk of being dishonoured due to insufficient funds.

This is an optional service that can be set up in branch or via the contact centre. The fee applies per SMS sent.
Easypay notification fee - Letter

Applies each time a letter is sent regarding an EasyPay or BPAY arrangement, including where:

  • a scheduled payment is unsuccessful due to insufficient funds
  • a recurring scheduled payment is cancelled after repeated dishonours
  • a recurring scheduled payment cannot be processed due to account closure and has been cancelled.

This is an optional service that can be set up in branch or via the contact centre.
EFT interest paid elsewhere fee

Applies each time interest earned on a Term Deposit is paid to an account at another financial institution.
EFT transaction fee (outward Real Time Gross Settlements (RTGS))

Applies each time an RTGS transfer is requested from your account to another financial institution in Australia.

Additional fees may be charged by the receiving financial institution. These fees are set by the other institution and may vary.
Foreign currency conversion fee

Applies when:

  • a transaction is made in a foreign currency; or
  • a transaction is made in Australian dollars (AUD) and the merchant or financial institution processing the transaction is located outside Australia.

The fee is not charged as a separate transaction. It is included in the total amount debited from your account and disclosed in the transaction details.
Information fee

Applies when we provide information or copies of account related documents to you or an authorised party, such as copies of statements, transaction records or other account documentation.

The fee includes a minimum charge and an additional charge per page provided.
Payment service creation fee (staff assisted payments)

Applies each time a payment (including a scheduled payment) to an account at another financial institution is set up with the assistance of a staff member (for example, in a branch or via the contact centre).

No fee applies when the payment is set up via the mobile app or online banking.
Replacement card fee

Applies each time a replacement card is issued on your account.

The fee varies depending on whether the replacement card is issued within Australia or overseas. The applicable fee is charged at the time the replacement card is requested. Sufficient cleared funds must be available in your account for the card to be issued.
SMS alert fee

Applies each time an SMS notification is sent at your request. 
The fee applies per SMS sent and is charged at the time the SMS is issued. This is an optional service.
Stop payment fee

Applies when you request a stop payment on:

  • a cheque drawn on your account; or
  • a financial institution cheque.
Unclaimed monies fee

Applies when an account is closed and funds are transferred to ASIC as unclaimed money in accordance with legal and regulatory requirements.

This typically occurs where an account has been inactive for an extended period.

For foreign currency and international services, refer to the Travel and International Banking Services Schedule for details of fees and charges that may apply.

®Osko and BPAY are registered to BPAY Pty Ltd ABN 69 079 137 518.