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COVID-19 Customer information

Keeping our customers and our community safe

As we all continue to feel the effects of the coronavirus (COVID-19) pandemic, we're more committed than ever to the personal and financial wellbeing of our customers.

COVID-19 Customer information

Staying safe

We’ve put measures in place to ensure the wellbeing of our customers and staff.

  • Our Branches - From Monday, October 18, our entire branch network will re-commence regular weekday trading hours of 9:00am - 5:00pm. Find your nearest branch here.
  • Mask mandate - For now, our staff will be wearing masks across our branch network, and we’ll be asking all customers visiting a branch to do the same.
  • In-branch safety - We’ll be asking all customers visiting our branches to check in via QR code using the Service NSW app, as well as sanitising upon entry, and adhering to the one person per 4 square metre rule.
  • Bank from home - If you’re feeling unwell, or have recently visited a known hotspot, please bank safely from home using online banking, our app, or by calling our contact centre on 13 13 86.

We’ll continue to keep our customers up to date with any further changes, and we encourage everyone to stay safe and monitor the latest information, guidelines and hotspots from NSW Health.

How we are keeping you safe

We’re taking steps to minimise the risk of exposure in our local communities by:

Proper Hygiene

We're increasing the frequency of cleaning and sanitisation in our branches and of our ATMs, as well as providing hand sanitiser in branch

Phone appointments

Conducting appointments over the phone rather than face-to-face where possible

Looking after you and our people

To keep you and our employees safe, we're limiting the number of customers in-branch and complying with social distancing guidelines

Contactless Payments

Contactless payment limits have been increased.

What relief options can Greater Bank provide?

We are supporting our customers by offering flexible repayment options on your current loan with interest capitalised on a case-by-case basis. This may include:
Using advance funds on a loan (if available) to take a ‘repayment holiday’
Converting to Interest only
Payment arrangement
Deferring or reducing repayments for an agreed period of time

Answering your questions

If you’re struggling to make repayments on a Greater Bank product, we may be able to help you. To understand options available to you, please contact our friendly team on 1300 653 679 or

Greater Bank are making it easier than ever to access your banking from home through Internet Banking, the Greater Bank app and phone banking. These options are all safe, secure and allow you to bank and manage your money online. Give us a call on 13 13 86 to register for any of these services.

Yes, whilst repayments are not required during the pause period, interest charges will continue to apply. You are still able to make any repayments you can during the pause period.

Yes, interest will continue to accrue which will affect the loan balance.

At the end of the pause period, you will recommence making your normal monthly repayment. If your loan balance has increased due to interest charges we will factor in that amount next time we make a change to your repayments to ensure you pay your loan off in the remaining term.

Banking Safely during COVID-19