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How do I enable Second Factor Authentication/Multi Factor Authentication?

Setting up and managing your Second Factor, or Multi Factor Authentication preferences is the work of mere moments. Here’s how it’s done:

  • First, login to our app or online banking.

  • Head to Manage > Security & access > Second factor authentication and follow the prompts to enable.

  • From here, you’ll have the ability to enable/disable Second Factor Authentication for both

    • Username and Password, and

    • Access Code methods of accessing our app and online banking.

When enabled, you’ll receive a One Time Password via SMS to your registered mobile number each time you login. That way, someone trying to fraudulently gain access to your accounts can’t do so without access to your mobile phone.