What is Second Factor Authentication or Multi Factor Authentication?
Second Factor Authentication (2FA), or as it’s commonly referred to - Multi Factor Authentication (MFA) is an added layer of security for your online banking that is available in the app and online banking on web/desktop.
Second Factor, or Multi Factor Authentication means that you’ll be required to provide more than one way to confirm your identity before being able access the app or online banking. While this may seem irritating at times, this double-checking is a safety measure, put in place to keep your details and money safe.
Here’s how it works:
- When second factor authentication is enabled within a secure environment (like our app or online banking), your login details act as ‘first factor’
- You will then be asked to confirm your identity by way of a ‘second factor'.
- In most cases, this is done by way of a unique code sent via SMS to one of your registered contact points.
Things to remember:
If you’re an app or online banking user who primarily relies on using your username and password to log in, we recommend enabling Second Factor Authentication as a second layer of security.
- If you’re primarily an app user, and already have access code or biometric login enabled, adding Second Factor Authentication will apply a third layer of protection to your account.
