What should I do if I have lost my Visa card or suspect it’s been stolen?
Stop your card by locking or cancelling your card
Regardless of whether you bank online with us or not, locking your card should be your first step. This stops any further purchases while your card is missing until it’s unlocked or replaced.
To find out how to place a temporary lock on your Visa card, click here.
Review the transactions on your statement
After you’ve reported your card as lost or stolen, it’s a good idea to review your transactions. If you spot charges that appear fraudulent or unfamiliar, it is important to contact us as soon as possible so we can help you dispute these.
Update your regular payments
If you’ve been issued another card, do make sure that you update any regular bill payments you might have set up. Some examples include your phone, gas, and electricity bill, and subscription and streaming services.