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Use your phone to tap away!

The easier way to check out both in-store and online. Here's how it works.

What you'll need to get started

A compatible device

You can use any Android smartphone or tablet, running Android Lollipop 5.0 or above with Near Field Communication (NFC) technology.

Check if your phone can make contactless payments

An eligible Greater Bank product

This can be any of our products which feature a debit or credit card. There's no limit to the amount of Greater Bank cards you can add. If you don’t have an eligible product yet, you can open an Everyday Account or apply for a Credit Card today.

Is Google Pay secure?

When you make payments using Google Pay, your Greater Bank card number will not be stored on your device or shared with merchants. Merchants will only see your Virtual Account Number, which is an alternative to your card number. This way, your card details remain protected and are never seen by anyone but you.

Where can Google Pay be used?

Once you’re set-up, you’ll be able to use Google Pay wherever you see the contactless or Google Pay logo.

Pay in-store

Make instore purchases at the millions of retailers where Google Pay is accepted. Simply tap and go using your phone anywhere you can see one of these symbols at checkout.

Pay online

You can also pay with Google Pay anywhere online or in your favourite shopping apps where the ‘Buy with Google Pay’ button is displayed.

Got questions about Google Pay?

What is Google Pay and how does it work?

Google Pay is an easy, fast, secure way to make contactless payments without physically using your card. All you need to do is add your Greater Bank Visa debit or credit card to Google Pay and then you can use your compatible Android device to make purchases online or in stores. Google Pay works at millions of stores worldwide – anywhere you can make a contactless payment.

Which cards are eligible to be added to Google Pay?

Any of your Greater Bank Visa debit or credit cards.

Are there any fees or charges for adding my card to Google Pay?

No, there are no fees to add your card to Google Pay.

Do I need an internet connection to make payments through Google Pay?

Yes, you must have an internet connection to make payments with Google Pay.

Can I remove or suspend a card from Google Pay?

Yes you can. Here's how to remove or suspend a card.

  1. Open the Google Pay app on your phone
  2. At the bottom, tap Payment
  3. Choose the card you want to remove
  4. At the top right, tap More, then Remove payment method

That's it - you're done!

How do I add a card to Google Pay?

To add a card to Google Pay, simply follow the below steps:

  1. Open the Google Pay app on your phone
  2. At the bottom, tap Payment
  3. At the bottom, tap the Add symbol (+) and then Credit or debit card
  4. You can use the camera to capture your card info or enter it manually
  5. If you're asked to verify your payment method, you should choose an option from the list (email, sms)
  6. Find and enter the verification code

Too easy!

How will my personal information be shared with Google?

We may exchange information about a customer with Google and Visa to facilitate any transaction you initiate using your Greater Bank Visa card through Google Pay. We may also share your information to assist Google in improving Google Pay.
By registering your Greater Bank Visa card with Google Pay and agreeing to our Google Pay Terms and Conditions, you consent to us sharing your information with Google and Visa. If you don’t want us to collect or share this information, you should not register your Greater Bank Visa card with Google Pay.
Google’s data collection and handling practices are in accordance with Google's Privacy Policy which can be found on their website. You can find out more about Greater Bank’s information handling practices by reading our Privacy Policy.

Are the Google Pay transaction limits the same as those on my card?

Yes, the same transaction limits that are on your physical card also apply to Google Pay. If a PIN is required, you will need to enter the PIN for your card at the terminal.

Can I use Google Pay as backup when I lose my card?

No. Once a card has been reported lost/stolen or is locked, the card is suspended in your digital wallet and cannot be used. If the card is found and un-set as lost/stolen or unlocked, the card will automatically resume in your digital wallet, provided there are no other restrictions on the card.

Why do I need to complete verification when adding my card?

When adding your card to Google Pay, you are required to verify it as a way to protect your account.

I can see my card in Google Pay but my transaction is declining – why would this be?

There can be several reasons why a transaction is declining. First, you should check for the following issues:

  • Is there a message “Verification Needed” below the card in the Google Pay wallet? If this message is displayed, you’ll need to complete the verification process by requesting a one-time verification code. You will not be able to use Google Pay until this is completed.
  • Is your Near Field Communications (NFC) switched off on your mobile device? If so, switch it on.
  • Check to make sure you have an internet connection
  • Make sure your card is activated, is not locked or cancelled
  • Check to see if your card has expired
  • Check to ensure you have insufficient funds

If your transaction is still declining after running through these troubleshooting steps, get in touch with us on 1300 651 400 or via Facebook Messenger for further assistance.


Where can I find out more about Google Pay?

If you would like to know more about Google Pay, please visit the Google Pay website here.

Do I need to update my card info in Google Pay when I order a replacement Greater Bank card?

If the replacement card has the same card number as the original, the details will remain the same. All you need to do is activate your new card and you can start using it.

If your replacement card has a new number on it, you will need to remove your old card from Google Pay and add your new activated card to Google Pay.

Do I need to re-enrol in Google Pay when my physical card expires?

No, you don’t need to re-enrol your new card as the new expiry date is automatically updated. You do however need to activate your new card before you can start using Google Pay again.

What is my virtual account number and how is it different to my card number?

When adding your Greater Bank Visa card to Google Pay, your card number is not recorded - a virtual number is created instead. Your account details aren’t shared with merchants as they will only receive the virtual number. This is done to protect your card details so they aren’t exposed to others.

What happens when I upgrade my mobile or tablet device to a new one?

You will need to add your Greater Bank Visa cards back into Google Pay through the enrolling process.

Do I need to use my PIN with Google Pay?

You will only need to use your PIN when your transaction is over $200. Some stores have a $100 threshold before your PIN is required. This PIN is the same as your physical card.

How do I make my Greater Bank card the default card in Google Pay?

The first card you add to the Google Pay app will automatically become your default card that is used to pay. To make Greater Bank your default card for Google Pay, simply open the Google Pay app, tap and drag your card to the “Default Card” spot at the top of the app’s Home screen.

Help when you need it

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1300 651 400

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