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Credit Card questions and answers

Got questions about activating and using your Greater Bank Visa Credit card? Or wondering what a word on your statement means?

We've answered the most common questions we get asked about Credit Cards.

View Greater Bank's current Credit Card interest rates below.

Credit Card interest rates Credit Card interest rates

How to apply for a Credit Card

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How do I activate or close my card?

 

Activating your Greater Bank Card is easy and can be done in a number of ways.

App

Most of our customers choose this option as it's the easiest

  • Login to our mobile app
  • Tap on 'Activate your card' on the top right hand side of screen
  • Follow the prompts.
Online banking
  • Simply log on to online banking
  • Click 'Card Maintenance' and select your account from the menu
  • Complete the security and verification procedures.
Phone

You can give us a call on 13 13 86 and one of our friendly staff can activate your card for you.

Branch

Drop into your nearest branch.

Account terms, conditions, fees and charges apply.

Did you know you can apply for a Credit Card with Greater Bank online?

Existing customers are able to apply through Online Banking.

New customers can apply online with our handy website form.

New customers applying for a Credit Card with Greater Bank will need the following information handy:

  • Your current and previous employer details including name, address and contact number;
  • If you are self employed, we will need your Notice of Assessments from the ATO for the previous two years;
  • What you earn along with two current payslips;
  • Any current loan and other repayments, any credit and store card limits and the value of your assets;
  • A copy of your current photo identification. This can be your driver licence, passport, photo card, birth card or national identity card (Any additional cardholders will also need to provide photo identification);
  • If you require a balance transfer we will need your latest credit card statement so we can arrange a transfer as soon as your card is activated.

Applications for the Greater Bank Visa Credit Card are subject to approval. Full Conditions of Use and Key Facts Sheet are available on request and will be included in any new card offer.

You can close your credit card through our mobile app or online banking if you’re already a registered user.

  • Simply go to 'Manage' > 'Accounts' > 'Products & offers' > 'Credit card'.

  • Then select ‘Close credit card account’ and follow the prompts. 

You can also visit us in branch to request a credit card closure.

To close your Business Credit card, contact us or visit your local branch.

Fees and charges

 

We’ll send you a statement at the end of every month showing all of your transactions for the month, any interest and fee charges and the closing balance for the statement period (including any previous balances you haven’t paid).

Your monthly statement will also show you what your minimum monthly repayment is and when it is due, along with some important information about how long it will take to pay your credit card off if you only make the minimum payment.

To avoid interest on any purchase transactions you need to pay your statement balance in full by the payment due date each month.

Some types of transactions will incur interest straight away. These include cash advances and balance transfers.

Cash advances can also be payments you make using BPAY® if the biller doesn’t accept a credit card transaction and will also incur interest charges immediately.

The fees associated with your card are outlined in your credit card agreement, for details on the current amounts refer to our website.

Tips to avoid fees:
  • Set up an alert or schedule your payments to make sure you don’t forget to pay by the due date.
  • Aim to pay off the full balance each month, avoid paying interest on purchases.
  • If you can’t pay the statement balance in full then you need to pay the minimum amount due at least, to avoid any additional fees being due.

Your annual fee is charged in full on your first monthly statement. This will cover the next 12 month period.

Your annual fee will be charged each year at the same time.

If you have met the $12,000 annual spend threshold or your credit card is linked to an Ultimate Home Loan Package then the annual fee will be waived.

This fee is incurred when you don’t pay the minimum monthly payment required.

The fee will be debited to your account on the last day of the second consecutive statement period in which the minimum repayment is not made, and thereafter on the last day of each subsequent statement period that the minimum repayment is not made by the due date.

When you make a purchase using your Greater Bank Visa Debit or Credit Card there are some circumstances where we can dispute a transaction for you from the merchant’s financial institution and initiate a return of funds.

This is called a chargeback.

Usually, we can only do this after you have tried to get a refund from the merchant and were unsuccessful.

Notify us straight away if you believe an error or unauthorised transaction occurred.

To request a chargeback you should provide us with any information we ask for to support your request.

Not following these steps may limit our ability to resolve your complaint, and you may still be liable for the transaction.

Lost and replacement cards

 

Stop your card by locking or cancelling your card

Regardless of whether you bank online with us or not, locking your card should be your first step. This stops any further purchases while your card is missing until it’s unlocked or replaced.

To find out how to place a temporary lock on your Visa card, click here.

Review the transactions on your statement

After you’ve reported your card as lost or stolen, it’s a good idea to review your transactions. If you spot charges that appear fraudulent or unfamiliar, it is important to contact us as soon as possible so we can help you dispute these.

Update your regular payments

If you’ve been issued another card, do make sure that you update any regular bill payments you might have set up. Some examples include your phone, gas, and electricity bill, and subscription and streaming services.

Here’s how to place a temporary lock on your card if you think your Visa card has been lost or stolen. It helps ensure no further purchases can be made on your card until the card is unlocked, or a new one is ordered.

If you’re all set up with our app:

  • Just log in to the app, tap ‘Services’, then tap ‘Card management’.

  • Touch the drop-down menu next to the account in question

  • Then tap ‘Temporarily lock card’.

If you’re not set up with our app:

  • Please call 13 13 86. Our contact centre hours are Mon-Fri 8:00am to 6:00pm, and Sat 8:00am to 1pm, OR

  • You can drop into your nearest branch.

Alternatively, you can visit Visa Australia’s lost your card website.

It’s then still a good idea to get in touch with us to order a replacement card, which you can do via your method of choice.

If your card is looking a little worse for wear you can request a replacement card using the mobile app or online banking.

  • Select ‘Manage’ > ‘Cards’. 
  • Then select the the card you’d like to replace.
  • Select ‘Order a new card’ then 'Damaged card’ and follow the prompts. 

If you're not registered for online banking, you can call our Contact Centre on 13 13 86 (Monday to Friday 8:00am – 6:00pm and Saturday 8:00am – 1:00pm)

Alternatively, drop into your nearest branch

If you’ve found a card which you had previously reported as lost, firstly – that’s great luck!

In terms of your next steps, it’s as easy as letting us know via your method of choice that your card is back in safe hands

  • If you have used our online banking to lock your card, you can simply log back into the app and unlock the card and continue to use it.
  • If you have reported the card lost via another method (over the phone, or branch) simply give us a call on 13 13 86 to report it found

If there is any concern that your card details may have been compromised during the time it was lost, we strongly suggest leaving the stop in place and arranging for a new card to be posted to you.

If you’ve already ordered a new card after reporting one lost, you will need to wait until your new card arrives.

Using your card

 

You can pay your credit card via online banking, setting up an EasyPay payment, via BPAY® or in person via any of our branches.

To make repayments by BPAY®, just use biller code 424507 and your card number as the reference number.  

Remember, payments like BPAY® and transfers from non-Greater Bank accounts may take a few days to process.

If you do pay your statement balance in full each month, you must do so by the statement due date to continue to be eligible for your interest free period.

If you don’t pay your statement balance in full, you need to pay at least your minimum payment by the due date.

It’s important that you do so to avoid any late payment fees. Your statement will show you what this amount is, as well as how long it will take to pay your credit card off by only paying the minimum payment.

To make the most of your credit card it’s advisable to pay more than the minimum payment each month or over time you will incur further interest and it will take you longer to pay off this debt.

®Osko and BPAY are registered to BPAY Pty Ltd ABN 69 079 137 518.

If you don't remember your PIN, you are able to change your PIN through the mobile app or online banking.

  • Go to 'Manage' > 'Cards', then choose the card you are wanting to change the PIN of.
  • Select the orange arrow which will then open a menu of all your card actions. Select Change PIN. It will automatically default to change PIN Online.
  • Then select the ‘Continue’ button, it will then ask you to put in a new PIN and then to confirm it. Then hit update!

Alternatively you are able to order one via our Contact Centre (on 13 13 86) or by contacting your local branch. The PIN will be mailed to you within 7 days.

If you wish to dispute a transaction please follow our dispute a transaction guide.

You can add an additional cardholder to your account as part of your credit card application or by completing an additional cardholder form once your credit card has been approved.

The most common reason for wanting to add an additional cardholder is so your partner or a family member can use your account.

Just remember, that as the account holder, you are financially responsible for all transactions made by an additional cardholder. 

To cancel an additional cardholder on your account you need to complete a credit card additional cardholder cancellation request form.

Retailers choose how card payments are processed. When you tap your card or phone, the payment is processed as either Visa or eftpos based on the retailer's settings. This will show on your statement.

You can use your card at ATM or eftpos machines at any financial institution throughout Australia and any location where VISA is accepted worldwide.1

1 Direct Charging fees may apply.

We let you know your limit, in writing, when your application is approved or if you have requested a change.

You can also see your limit amount on your monthly statement.

It is on the right hand side of your statement, this also shows you the amount you currently have available to still spend up to the full limit amount.

You can apply for a limit increase through our mobile app or online banking if you’re already a registered user.

  • Simply go to 'Manage' > 'Accounts' > 'Products & offers' > 'Credit card'.

  • Then select ‘Apply for a limit increase’ and follow the prompts. 

You can also visit us in branch to apply for a credit limit increase. 

Credit criteria apply.

To apply for a limit increase for your Business Credit card, contact us or visit your local branch.

For information on how to decrease your credit limit, see here.

Terms, conditions, fees, charges and credit criteria apply.

You can request a limit decrease through our mobile app or online banking if you’re already a registered user.

  • Select 'Manage' > 'Accounts' > 'Cards' > 

  • Select your Credit card and hit the orange arrow to open the card menu.

  • Select ‘Decrease credit card limit’ and follow the prompts. 

You can also complete the credit limit decrease request form and return it to a branch, or simply visit us in branch to request a limit decrease.

Minimum credit limit applies.

To request a limit decrease for your Business Credit card, contact us or visit your local branch.

For information on how to increase your credit limit, see here.

Terms, conditions, fees, charges and credit criteria apply.

If you have ordered a new card due to your previous card being lost or stolen, you will require a new PIN number.

If you have received a replacement card due to your previous card being damaged or expiring, you can continue to use your existing PIN number.

You can also change your PIN via the ‘Card Management’ option on Online Banking or via our ATM Network.

Setting up direct debit, or scheduled payments is easy using Greater Bank’s online banking.

Payments can be set up in a number of ways – through both the BPAYⓇ and 'Transfer' sections of online banking.

Transfer money
  • Login and select ‘Transfer’ on the left of screen.
  • Choose whether you are sending money between accounts or to a third party, and which account funds will be drawn from.
  • Enter the desired amount, a description, then select ‘Later’ for the payment timing.
  • You can now enter a start date for payments, frequency and how long you want payments to occur for.

Tip: When setting up a recurring scheduled payment to meet monthly interest-earning conditions on your savings account, schedule the payment for a date after the 5th of the month and before the 25th of the month. This ensures that the payment will be processed as required if the start or end of month falls on a public holiday or weekend.

BPAY
  • Login and select ‘BPAY’ on the left of screen
  • Choose the account to draw funds from and select a biller from the drop down list.
  • Alternatively, you can enter a new biller’s details and save them for later. Select ‘Later' for the payment timing.
  • You can now enter a start date for payments, frequency, and how long you want payments to occur for.
  • Once these details have been entered, your Scheduled Payment will take place at the requested interval.

To view, edit, or delete scheduled payments, follow the steps below:

Deleting a scheduled payment
  • To delete a scheduled payment, click on the transaction link located under  'transactions' column.
  • Click on the 'Delete' button. A prompt will display allowing you to confirm you would like to proceed.
Editing a scheduled payment

  • You can edit the amount, description and schedule details of a scheduled payment'. If you want to change where the transaction is being paid from or where it is being paid to, If you’d like to change the account the payment comes from or goes to, you will need to create a new transaction from the 'Transfer Money’ or BPAY® panels.

  • Clicking on the ‘Cancel’ button in the ‘Edit Transaction Details' page will cancel the changes you have made to the scheduled payment. (Important - It will not cancel the scheduled payment you have listed. To cancel a scheduled payment you will need to delete it using the 'Delete’ button.

®Osko and BPAY are registered to BPAY Pty Ltd ABN 69 079 137 518.

I have received a Request for Verification code from Visa Secure/eftpos Secure - is this legitimate?

Visa Secure# and eftpos Secure offer an additional layer of security for your online purchases.

In some instances, you might be asked for a second layer of security which will be via SMS.

This will be a code which you will need to verify the purchase. Greater Bank has registered all our visa cardholder for this additional layer of security.

#Visa Secure (formally known as Verified by Visa) adds an extra layer of security when you shop online with participating retailers. Please see our website for more details or you can read more information about Visa Secure on Visa's website. 

Getting to know your card better

 

Yes, you can change your PIN via Greater Bank's mobile app, online banking or ATM network by selecting the PIN Change option.

Changing via the app or online banking

If changing your PIN via online banking on desktop or mobile app, select 'Manage' > 'Cards' > then choose the card you are wanting to change the PIN of.

  • Select the orange arrow which will then open a menu of all your card actions.
  • Select Change PIN. It will automatically default to change PIN Online.
  • Then select ‘Continue’, it will then ask you to put in a new PIN and then to confirm it. Then hit update!
Changing via an ATM

If changing your PIN via the ATM Network you must know your current PIN to be able to change it.

You should ensure that only you know your PIN and be mindful when choosing a new PIN. i.e. avoid a PIN that contains repeating digits such as 9999, or digits in a sequence such as 1234 or numbers that represent information others may know about you such as birthday, year of birth or address.

A limit is the maximum amount available to you on your card, including any interest and fees and charges.

A credit card is a type of loan. When you apply for a credit card we consider a number of factors in determining the limit we can provide, including the limit you have requested.

We will never offer you a higher limit than what you have requested but we may need to offer a smaller limit.

When we review your application and your credit history, we make a determination on the maximum limit amount along with the limit amount you have requested – then we determine the limit we can offer you on your credit card.

You can apply for an increase or request to decrease your limit at any time. You can do so visiting one of our branches, via Online Banking or our website. You can also print a credit limit decrease request form and take it into your nearest branch.

If your circumstances change or if you are having difficulty meeting your repayments then you need to let us know so we can see if there is anything we can do to assist.

Terms, conditions, fees, charges and credit criteria apply.

A cash advance is when you withdraw cash from your Credit Card via an ATM, at a branch or when purchasing goods if the merchant allows you to do so. Online payments and/or transfers from your Credit Card online are also considered cash advances.

Cash advances can also be when you make online or phone payments with a merchant that doesn’t accept credit cards payments.

Cash advances incur interest with no interest free period. Interest starts calculating from the day you make the withdrawal. In addition to interest, there are other fees that apply to Cash Advances. You can find the current fees on our website.

Have you noticed a difference between your account balance and your available funds?

The difference may be due to a pending transaction.

Payments, cash withdrawals or deposits can sometimes appear as pending on your account until the transaction is fully processed.

This can cause some confusion as you may think that a payment hasn’t been successful, or you might have been charged for something twice.

If you want to know how much money you have available in your account look at your available funds.

Withdrawal limits are outlined on our Payment Limits page.

You can apply for a limit increase through our mobile app or online banking if you’re already a registered user.

  • Simply go to 'Manage' > 'Accounts' > 'Products & offers' > 'Credit card'.

  • Then select ‘Apply for a limit increase’ and follow the prompts. 

You can also visit us in branch to apply for a credit limit increase. 

Credit criteria apply.

To apply for a limit increase for your Business Credit card, contact us or visit your local branch.

For information on how to decrease your credit limit, see here.

Terms, conditions, fees, charges and credit criteria apply.

You can request a limit decrease through our mobile app or online banking if you’re already a registered user.

  • Select 'Manage' > 'Accounts' > 'Cards' > 

  • Select your Credit card and hit the orange arrow to open the card menu.

  • Select ‘Decrease credit card limit’ and follow the prompts. 

You can also complete the credit limit decrease request form and return it to a branch, or simply visit us in branch to request a limit decrease.

Minimum credit limit applies.

To request a limit decrease for your Business Credit card, contact us or visit your local branch.

For information on how to increase your credit limit, see here.

Terms, conditions, fees, charges and credit criteria apply.

The maximum interest free period is the number of days during the statement period plus the number of days until the statement discloses the due date for payment.

It is the maximum amount of days that may apply before interest is charged on purchases (assuming you do not already have interest accruing on balances left over from a prior statement period).

Your interest free period will run from the date of purchase of each item through to the payment due date as disclosed on your next statement (typically 25th day of the next month).

The number of interest free days will depend on the date you make a purchase and the date on which a statement period ends.

If you’ve forfeited your interest free period by not paying your full balance by the due date, it can only be reinstated once you’ve paid your statement balance in full by the payment due date again.

If you don’t pay your statement amount in full by the due date you will be charged interest from the day after the payment due date and on any new purchases from the date of each transaction.

Remember, don’t forget to allow a few days for payments like BPAY® and transfers from non-Greater Bank accounts to process.

You will be issued a replacement card the month before your card expires. Your current card will remain active until the last day of the month.  

Your existing PIN number will work with your new replacement card. The only change will be to the card number and the expiry date.

The expiry date is also used if you have a direct debit set up so you will need to notify anyone who might have your card details on file.

We charge you a foreign currency conversion fee when you make a transaction in a foreign currency or in Australian Dollars:

  • outside of Australia
  • In Australia (for example, online) and the merchant or the financial institution processing the transaction is located outside of Australia.

Your account will be debited in Australian Dollars plus a Foreign Currency Conversion Fee. You’ll notice that these are listed out as separate items on your statement.

Conversion rates are set by Visa and can fluctuate until the transaction is debited to your account.

Transactions are converted from the Transaction currency to the Australian Dollar equivalent (or to United States Dollar then to the Australian Dollar equivalent), as at the date they are processed by Visa.

Both debit and credit transactions in foreign currencies are subject to international conversion rates.

All international transactions are listed on your statement in the currency of the transaction and the Australian Dollar equivalent.

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