Do what you reasonably can to prevent further loss, damage or liability. Tell the police as soon as reasonably possible about any malicious damage, theft, attempted theft, burglary or loss of insured property.
Start your Landlord Insurance claim online 24/7
Complete the secure online claim form, and a friendly claims representative will contact you as soon as possible to discuss the next steps.
Alternatively, you can contact the Claims Call Centre on 1 300 555 030 to submit your claim.
The claims consultant will help you through the home and contents insurance claims process.
This insurance policy has been designed for people who are renting their property out to tenants under a residential rental agreement.
Contents owned by you (or for which you are legally responsible) and provided for the use of the tenants may also be covered under the policy.
This policy is not suitable for covering the building or contents of the home you live in. In this regard, Allianz offers a Home and Contents product that has been specifically designed for homeowners or renters.
You can find more information on Home and Contents Insurance and Landlord Insurance on our website.
You can apply to add these options to your policy when you start or renew it (or during your period of insurance by contacting Allianz/Greater Bank on 13 13 86.
If you’re not sure whether you have added these cover options, you can check your policy schedule.
Apply to add any of these optional covers for an additional premium and greater cover.
Rent default & theft by tenant:
The fastest, easiest way is online. You can submit your claim 24 hours a day, 7 days a week, whenever it suits you.
Alternatively, make a claim over the phone by calling 1300 555 030. Speak to a friendly claims consultant who will guide you through the claims process from beginning to end.
Greater Bank, part of Newcastle Greater Mutual Group Ltd, arranges this insurance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL No 234708 (Allianz), acting under our own AFSL. Policy terms, conditions, limits and exclusions apply. Before making a decision, please consider the Product Disclosure Statement and key fact sheets available on this website, by calling 13 13 86 or from any branch. The relevant Target Market Determination is available by calling 1300 493 824. If you purchase this insurance, we will receive a commission that is a percentage of the premium. Ask us for more details or see our Website Disclosure Information before we provide you with services.
1. Online discount
[Home] When you both quote and buy a new home insurance policy online a discount of up to 10% is applied to your first year’s premium. This discount is not applied upon renewal. Minimum premiums may apply.
[Landlord] When you both quote and buy a new Landlord insurance policy online a premium discount of up to 10% is applied to your first year's premium. This discount is not applied or upon renewal. Minimum premiums may apply.
3. No Claims Bonus - When you take out a new policy, we calculate your No Claims Bonus (NCB) based on your home or landlord (as applicable) insurance claims history. To qualify for the maximum No Claim Bonus of up to 30%, home insurance customers must have had no Building or Contents insurance claims in the preceding 5 years. Landlord customers must have had no Landlord insurance claims in the preceding 3 years. However, customers who have had claims may still qualify for a reduced No Claim Bonus. We won’t apply the full percentage of the No Claim Bonus if it results in you paying less than the minimum premium.
[Home] The No Claim Bonus isn’t applied to the flood component of the premium (if covered) or Portable contents (if selected).
[Landlord] The No Claim Bonus isn’t applied to the flood component of the premium (if covered).
4. Minimum premiums - Where discounts are applied, your premium is subject to rounding. If more than one discount applies, they’re applied in a predetermined order, so the later discounts apply to the amount already reduced by the earlier discounts instead of the total amount. Discounts do not apply to government taxes and charges. Most discounts won’t apply below the minimum amount payable for the policy.
6. Instalment premiums - If you choose to pay your premium by instalments you do not pay us any more than if you pay your premium in one lump sum annually. The premiums payable by instalments may be subject to minor adjustments (upwards or downwards) due to rounding. Note: Your financial institution may apply transaction fees to instalment payments.
7. 72 Hour exclusion period - We may not provide cover for any loss of or damage to your property caused by cyclone, flood, flood water combined with run-off and/or rainwater, grassfires and bushfires during the first 72 hours after you first purchase a policy or increase your cover under an existing policy. Refer to PDS for when exclusion periods apply.