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Travel and international questions and answers

Whether you're sending money overseas or looking to arrange travel insurance or payment solutions for your next holiday, our Travel and International FAQs answer some of the more common questions we get asked.

Our SWIFT code is ASLLAU2CGBS*

* We use Australian Settlements Limited (ASL) to process our incoming international transfers

When a Cash Passport™ Platinum Mastercard® is ordered, customers are given one card, with an option to purchase another for $5.

However, if the worst were to happen and both your Cash Passport™ Platinum Mastercard® are lost or stolen, it is best to contact Cash Passport™ Platinum Mastercard® immediately to notify them of your situation so they can act on your behalf accordingly, whether this means cancelling your lost card, arranging replacement funds, or forwarding you a new card.

You can contact Cash Passport™ Platinum Mastercard® directly via the following numbers:

If you’re heading overseas, you can let us know of your travel plans ahead of time in a number of ways:

  1. Online. Simply log into our app or online banking, and head to Manage > Security & access > Overseas trave notification. We’ll ask for the dates you intend tom travel, which countries you’ll be headed to, and which of your cards you intend to use while away.

  2. Over the phone. Give us a call on 13 13 86, and let one of our friendly staff know of your travel plans.

  3. In branch. Pop into your closest Greater Bank branch and have a quick chat with our team about your upcoming holiday itinerary.

Letting us know about your travel plans can help prevent disruptions to your banking while you're overseas. Transactions in a foreign location may trigger our fraud and security monitoring, which could result in a temporary hold on your accounts while we verify activity.

We may restrict access to our online services based on your location. Contact us before you travel so we can discuss the options available to you.

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International payments

 

Greater Bank customers are able to transfer money overseas in a number of ways. Working with a specialist in international payments and foreign exchange means we can help you send and receive money from friends, family and business partners in quick, reliable and affordable ways. 

Telegraphic Transfer

Also known as a ‘wire’, a telegraphic transfer is an electronic transfer of funds directly credited to a beneficiary’s overseas bank account

Organising your Telegraphic Transfer is easy – simply call 13 13 86 to speak to a friendly Greater Bank staff member or drop into your nearest branch.

With our International Payments Service, you can send money to 200 countries and territories in over 130 currencies.

Here are the details you'll need to provide your payee in order for them to transfer funds to you from overseas:

  • (Your) Account name
  • (Your) account number
  • Greater Bank's BSB - 637 000
  • Greater Bank's address - 103 Tudor St, Hamilton, NSW 2303
  • Greater Bank's SWIFT code - ASLLAU2CGBS*
  • You may need to provide your address to your payee in certain cases

* We use Australian Settlements Limited (ASL) to process our incoming international transfers

To send funds overseas via Telegraphic Transfer, you will need to provide full details of the beneficiary’s bank, bank address, account number and Sort code, SWIFT code or routing number. An IBAN (International Bank Account Number) is required if the funds are being sent to a European Country (including the United Kingdom)

A SWIFT code is a method of identifying individual financial institutions across the globe.

  • Greater Bank’s SWIFT code is ASLLAU2CGBS*
  • SWIFT is the process Greater Bank uses to send money around the world (similar to using BPAY® for domestic payments)

* We use Australian Settlements Limited (ASL) to process our incoming international transfers

An IBAN is an identification number used to uniquely identify a customer’s bank account. The IBAN number consists of an alphabetical country code, followed by two digits, and then up to thirty five characters for the bank account number.

Not all countries use an IBAN, but in some countries the IBAN is mandatory and must be included.

To arrange an outgoing International Payment, you can attend a branch or ring our Contact Centre on 13 13 86 between 8:00am - 6:00pm Monday to Friday, or 8:00am - 1:00pm Saturdays for further information.

Funds are usually received by the beneficiary’s bank in 2 to 3 business days, however, there may be a delay in the beneficiary bank allocating funds to the beneficiary account. There is no delivery guarantee. Some currencies may take longer than others to process.

Fees apply to all Telegraphic Transfers (outward International Payments*). Refer to our Travel and International Banking Services Schedule for full details.

View our Banking Terms and Conditions

* Please note that International Payments are sent via a network of correspondent banks, which sometimes levy a small handling charge on your payment. Any such fees, and payment delays, are out of our control.

Funds are usually received by the beneficiary’s bank in 2 to 3 business days, however, there may be a delay in the beneficiary bank allocating funds to the beneficiary account. There is no delivery guarantee.  Some currencies may take longer than others to process.

Fees apply to all outward International Payments as outlined in our Financial Services Guide which can be viewed here.

So that we’re compliant with legislation, we’ve made a small change to the way Foreign Currency Conversion Fees appear on your Greater Bank statement.

Whereas, before, the Foreign Currency Conversion Fee was included in the purchase price of the foreign currency, the fee is now listed out as a separate item on your statement.

Got Any Questions?

If you have any questions please speak with our friendly branch staff or call our Contact Centre on 13 13 86.

We charge you a foreign currency conversion fee when you make a transaction in a foreign currency or in Australian Dollars:

  • outside of Australia
  • In Australia (for example, online) and the merchant or the financial institution processing the transaction is located outside of Australia.

Your account will be debited in Australian Dollars plus a Foreign Currency Conversion Fee. You’ll notice that these are listed out as separate items on your statement.

Conversion rates are set by Visa and can fluctuate until the transaction is debited to your account.

Transactions are converted from the Transaction currency to the Australian Dollar equivalent (or to United States Dollar then to the Australian Dollar equivalent), as at the date they are processed by Visa.

Both debit and credit transactions in foreign currencies are subject to international conversion rates.

All international transactions are listed on your statement in the currency of the transaction and the Australian Dollar equivalent.

Foreign cash

 

Effective 1 June 2026, Greater Bank will no longer be offering the Foreign Cash repurchase (cashing) service. Affected customers can speak to branch staff or contact us on 13 13 86 to discuss alternative options.

You're able to order Foreign Cash# from Travelex through Greater Bank in the following ways:

  • In your nearest branch, or
  • Through Travelex's online portal which can be found via your online banking (refer to Products and Offers menu).

Buy in Online Banking

#Foreign cash: Fees and charges apply. Consider the Online Ordering Terms and Conditions before making a decision. Greater Bank acts as a distributor for the foreign cash exchange service, which is provided by Travelex Limited ABN 36 004 179 953 AFSL 222444. Greater Bank is not responsible for and does not guarantee this service. Amounts paid for foreign cash do not represent a deposit with, or any other liability of Greater Bank. Fees and charges may apply, please refer to the Travel and International Banking Services Schedule.

Cash Passport™ Platinum Mastercard®

 

Cash Passport™ Platinum Mastercard can be used worldwide wherever the MasterCard Acceptance Mark is displayed.

This means you have access to your money from over 1.9 million ATMs and 31.4 million retailers around the globe.

You can also use Cash Passport™ Platinum Mastercard to shop securely online.

Buy now Buy now

You are able to check your Cash Passport™ Platinum Mastercard® balance and manage your account by registering for My Account on the Cash Passport™ Platinum Mastercard® website.

You are able to reload your Cash Passport™ Platinum Mastercard® at any time by visiting the Cash Passport™ Platinum Mastercard® website, by dropping into your nearest branch.

Even with a zero balance, your Cash Passport™ Platinum Mastercard® is still valid (up to the expiry date on the card), and you can reload it for your next trip anytime.

Yes, of course! You can change your PIN at any ATMx location. Just keep in mind that you'll need to know your existing PIN before attempting to change it.

Find your nearest ATMx location here.

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Call us Monday to Friday 8:00am – 6:00pm and Saturdays 8:00am – 1:00pm AEST.

Call 13 13 86

®Osko and BPAY are registered to BPAY Pty Ltd ABN 69 079 137 518.

International payments: Greater Bank has entered into contractual arrangements with Convera Australia Pty Ltd ABN 24 150 129 749 and AFSL 404092 (Convera) to assist it in fulfilling certain foreign exchange and payment services. The relationship relating to the services described is solely between you and Greater Bank. Fees and charges may apply, please refer to the Travel and International Banking Services Schedule.

#Foreign cash: Fees and charges apply. Consider the Online Ordering Terms and Conditions before making a decision. Greater Bank acts as a distributor for the foreign cash exchange service, which is provided by Travelex Limited ABN 36 004 179 953 AFSL 222444. Greater Bank is not responsible for and does not guarantee this service. Amounts paid for foreign cash do not represent a deposit with, or any other liability of Greater Bank. Fees and charges may apply, please refer to the Travel and International Banking Services Schedule.

ᴥGreater Bank has a distribution agreement with Mastercard Prepaid Management Services Australia Pty Ltd ABN 47 145 452 044, AFSL 386 837 (Mastercard) for the issue of the Cash Passport™ Platinum Mastercard® (Cash Passport). Mastercard arranges for the issue of the Cash Passport in conjunction with the issuer, EML Payment Solutions Limited (ABN 30 131 436 532, AFSL 404131. The Target Market Determination for this product can be located at www.cashpassport.com.au. If you purchase a Cash Passport from us, Greater Bank will receive commission, including a percentage of funds loaded onto the product. Ask us for more details or see our Website Disclosure Information before we provide you with services.

Mastercard® and the circles design are registered trademarks of Mastercard International Incorporated.