My online purchase is not going through
If your online purchase is not going through, we will need to look into this for you and will need you to provide information regarding the transaction such as the amount and when the transaction was attempted.
You can call us on 13 13 86 during our Contact Centre hours of operation (Monday to Friday 8.00am - 6:00pm and Saturday 8.00am - 1.00pm) and a friendly staff member will be able to assist you.
Alternatively, you can send Greater Bank a secure mail from within our app or online banking to provide the information required to investigate the declined transactions.