Visa Credit Card

Activating your Greater Bank Card is easy and can be done in a number of ways.

App

Most of our customers choose this option as it's the easiest

• Login to our mobile app
• Tap on 'Activate your card' on the top right hand side of screen
• Follow the prompts.

Online banking

• Simply log on to online banking
• Click 'Card Maintenance' and select your account from the menu
• Complete the security and verification procedures.

Phone

You can give us a call on 13 13 86 and one of our friendly staff can activate your card for you.

Branch

Drop into your nearest branch.

Yes, you can change your PIN via Greater Bank's mobile app, online banking or ATM network by selecting the PIN Change option.

Changing via the app or online banking

If changing your PIN via online banking on desktop or mobile app, select 'Manage' > 'Cards' > then choose the card you are wanting to change the PIN of.

• Select the orange arrow which will then open a menu of all your card actions.
• Select Change PIN. It will automatically default to change PIN Online.
• Then select ‘Continue’, it will then ask you to put in a new PIN and then to confirm it. Then hit update!

Changing via an ATM

If changing your PIN via the ATM Network you must know your current PIN to be able to change it.

You should ensure that only you know your PIN and be mindful when choosing a new PIN. i.e. avoid a PIN that contains repeating digits such as 9999, or digits in a sequence such as 1234 or numbers that represent information others may know about you such as birthday, year of birth or address.

If your card is looking a little worse for wear you can request a replacement card using the mobile app or online banking.

• Select ‘Manage’ > ‘Cards’. 
• Then select the the card you’d like to replace.
• Select ‘Order a new card’ then 'Damaged card’ and follow the prompts. 

If you're not registered for online banking, you can call our Contact Centre on 13 13 86 (Monday to Friday 8:00am – 6:00pm and Saturday 8:00am – 1:00pm)

Alternatively, drop into your nearest branch

You can apply for a limit increase through our mobile app or online banking if you’re already a registered user.

• Simply go to 'Manage' > 'Accounts' > 'Products & offers' > 'Credit card'.

• Then select ‘Apply for a limit increase’ and follow the prompts. 

You can also visit us in branch to apply for a credit limit increase. 

Credit criteria apply.

To apply for a limit increase for your Business Credit card, contact us or visit your local branch.

For information on how to decrease your credit limit, see here.

You can request a limit decrease through our mobile app or online banking if you’re already a registered user.

• Select 'Manage' > 'Accounts' > 'Cards' > 

• Select your Credit card and hit the orange arrow to open the card menu.

• Select ‘Decrease credit card limit’ and follow the prompts. 

You can also complete the credit limit decrease request form and return it to a branch, or simply visit us in branch to request a limit decrease.

Minimum credit limit applies.

To request a limit decrease for your Business Credit card, contact us or visit your local branch.

For information on how to increase your credit limit, see here.

Stop your card by locking or cancelling your card

Regardless of whether you bank online with us or not, locking your card should be your first step. This stops any further purchases while your card is missing until it’s unlocked or replaced.

To find out how to place a temporary lock on your Visa card, click here.

Review the transactions on your statement

After you’ve reported your card as lost or stolen, it’s a good idea to review your transactions. If you spot charges that appear fraudulent or unfamiliar, it is important to contact us as soon as possible so we can help you dispute these.

Update your regular payments

If you’ve been issued another card, do make sure that you update any regular bill payments you might have set up. Some examples include your phone, gas, and electricity bill, and subscription and streaming services.

You can close your credit card through our mobile app or online banking if you’re already a registered user.

• Simply go to 'Manage' > 'Accounts' > 'Products & offers' > 'Credit card'.

• Then select ‘Close credit card account’ and follow the prompts. 

You can also visit us in branch to request a credit card closure.

To close your Business Credit card, contact us or visit your local branch.