The people have spoken, and Greater Bank is one of Australia’s most trusted financial institutions with the highest levels of customer satisfaction.
That’s according to the 2023 Mozo People’s Choice Awards for Banking, where the Hunter-based, customer-owned bank was recognised today among the leading award winners.
Conducted by the financial comparison site, Mozo, Greater Bank has taken out awards in three categories - Outstanding Customer Satisfaction, Highly Trusted and Most Recommended.
Mozo People’s Choice Awards survey thousands of Australians to find out their opinion on how well their banking providers are living up to expectations across a range of areas from trustworthiness through to customer service.
Emma Brokate, Chief Distribution Officer, Greater Bank, said the awards recognise the customer-first approach the organisation undertakes every day.
“These awards highlight that our customers trust us, are highly satisfied with our product and service offering and are recommending us to others. We couldn’t ask for a better positioning in the marketplace,” Ms Brokate said.
“Our customers are always our main priority and remain at the heart of operations. This guides our people each day and is supported though our structure and commitment to the principle of customer-owned banking."
Emma Brokate, Chief Distribution Officer, Greater Bank.
“Be it now or into the future, we also understand that the needs and expectations of customers evolve, which is why we are constantly working to stay ahead of the game. We continue to invest in our business to ensure we are providing competitively priced, quality products delivered in a way that reflects outstanding customer service.
“These are the values that are driving trust and satisfaction among our customers.
“This award is also great recognition for our people who work tirelessly every day to deliver our customers with the outstanding products and services that they come to expect from a leading customer-owned bank.”
