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Regulatory Disclosures

We invite you to view Greater Bank's full range of Regulatory Disclosures, including our APS 330 Disclosures, our Financial Services Guide and our Annual Reports.

Constitution - Greater Bank Limited

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Workplace Gender Equality Public Report

In accordance with the requirements of the Workplace Gender Equality Act (2012), Greater Bank lodged its annual public report with the Workplace Gender Equality Agency (WGEA) for 2020/21. Please click the link below to view a full copy of the report.

Financial Services Guide

Our Financial Services Guide (or FSG) describes the financial services offered by Greater Bank. Greater Bank Ltd holds an Australian Financial Services Licence (AFSL). AFSL No 237476.

Availability of Payments Services to Individuals and Businesses Provided by Greater Bank*

Selected Services; Quarter 3 2021.

 

ATM

Over The Counter Make Card Payments Accept Card Payments Online Banking Account Transfers - Account Transfers -
Service Availability 100.00% 100.00% 100.00% n/a 99.96% 100.00% 100.00%
Significant outages due to problems at Greater Bank (in hours) 0:00 0:00 0:00 n/a 0:52 0:00 0:00
Significant outages due to problems at system-wide infrastructure or natural disasters (in hours) 0:00 0:00 0:00 n/a 0:00 0:00 0:00
Description of Services and Metrics
Service availability % The actual amount of time that the service is not experiencing a significant outage, as a proportion of the amount of time during which the service was planned to be available in the quarter. Planned available time excludes planned outages (e.g. for system maintenance).
Significant outage Unplanned unavailability of a service that meets minimum thresholds for duration and the proportion of customers affected.
System-wide infrastructures Includes payment systems provided by the RBA, card schemes and other central payment system infrastructure; electricity network; and provider of telecommunications network links to Greater Bank’s operating or data centres.
Withdraw/deposit cash at ATM Ability to withdraw or deposit cash, and check account balance, at a Greater Bank-branded ATM. Excludes issues relating to the cardholder’s card.
Transact over-the-counter at a branch Ability to withdraw or deposit cash, or initiate account transfers or make bill payments over-the-counter in a branch. Excludes the ability to draw and deposit cheques. Excludes Bank@Post outlets
Make card payments (cardholders) Ability to use a Greater Bank branded debit, prepaid or credit card to make a payment either in-store, on a mobile device (e.g. through an app) or online. Outages exclude problems with the business’ payments acceptance device or payments provider, or a customer’s mobile device.
Access accounts using online banking (web browser or mobile device app) Ability to log in, transfer between own accounts at Greater Bank, initiate payments and/or view accurate and up to date account information. Excludes the ability to process payments, which is covered in ‘make/receive account transfers - fast payments’ and ‘make/receive account transfers - the next business day’.
Make/receive account transfers – fast payments Ability of Greater Bank to process fast bank account transfers. This includes account-to-account transfers (Pay Anyone) to a PayID, and other one-off or scheduled payments (for example, direct debits and payroll payments by businesses) made through NPP/Osko. Outages exclude the inability for customers to initiate transfers due to unavailability of web or app banking channels, or a branch.
Make/receive account transfers – next business day Ability of Greater Bank to process bank account transfers, with funds becoming available to the recipient on the next business day or later. Includes account-toaccount transfers (Pay Anyone) and scheduled payments (for example, direct debits, and payroll payments by businesses) not made as fast payments through NPP/Osko, and BPAY payments. Outages exclude the inability to initiate payments due to unavailability of web or app banking channels, or a branch.

* For detailed information on the compilation of the disclosure data, visit the RBA website here.

Whistleblower Protections Policy

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