Online Banking & App FAQs
We’ve got the help you need to register for online banking, manage your accounts and payees, make payments and more.
Access your money 24/7 with our range of Digital Banking solutions
Online Banking
Easy to use, fast and secure platform in which you can do all of your banking online.
Mobile App
Accessing your money on the go has never been easier. Personal banking in your pocket for both iPhone and Android.
Mobile Wallets
Load your Greater Bank Visa Debit or Visa Credit card onto Apple Pay or Google Wallet to make payments on the go a breeze.
Optimising your app and online banking experience
We’ve always been committed to providing our customers with safe, easy access to their money wherever they are. Recently, you may have noticed a refreshed login experience, as well as some new iconography and button colours.
Up next, we’ve put all your travel needs in one place. You’re now able to get a travel insurance quote, send money overseas or purchase a Cash Passport™ Platinum Mastercard® right from your pocket. (Don’t forget to notify us when you’re heading overseas!)
Given that it’s tax time, we’ve also made it simpler for you to search for, and print transactions within Online Banking.
These changes are just another part of our ongoing program of work to better understand how our customers bank online, and to provide them with the best, most convenient experience possible.
Travel made easy
Is it just us, or is everybody overseas right now, escaping the Aussie winter?
Well, we’ve made jetting off at a moment’s notice that much easier in our latest release.
All your travel needs are conveniently in one place, letting you:
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apply for and retrieve travel insurance quotes
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purchase foreign cash
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purchase a Cash Passport™ Platinum Mastercard®
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Find information on arranging international payments
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notify us of your travel plans around the clock.
Your bank in your back pocket
Who wants to scroll, anyway, right?
So that you can use our app as your one-stop-shop for all your Greater Bank products, we’ve re-aligned our menu so that you can find what you’re after in seconds.
This way, applying for a loan or opening a new account is as easy as 1, 2, 3.
Find what you need, faster
We know you’re going to love this, because so many have asked for it.
Whether you’re doing your taxes, or applying for a new rental, or just want to stay on top of your money, being able to search for transactions and generate an interim statement is vital.
We’ve made this feature more user-friendly for both desktop online banking users, and app users. What’s more, on desktop devices, we’ve called out and enlarged the print option as well.
Real-time payments. Real fast.
Lastly, while PayID® and Osko by BPAY® make real-time payments a breeze, it can be easy to forget which PayID is linked to each of your accounts.
To help make this easier, we’ve redesigned our PayID management processes, meaning you can create, edit and update PayIDs at the push of a button.
Osko by BPAY® and BPAY® are registered to BPAY Pty Ltd ABN 69 079 137 518.
PayID® is a registered trademark of NPP Australia Limited.
Got questions about banking online?
Outage Alerts
View the current system status of online banking, our app, NPP payments and EFTPOS and ATMs, as well as any scheduled outage information.
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Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, MacBook Pro, Safari, Touch Bar, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions. Read the Apple Pay Terms and Conditions.
Android, Google Wallet and Google Pay are trademarks of Google LLC. Read the Google Pay Terms and Conditions.
Pay ID™ is a trademark of NPP Australia Limited ABN 68 601 428 737. Osko by BPAY® and BPAY® are registered to BPAY Pty Ltd ABN 69 079 137 518. You should review the relevant payment facility terms and conditions available on our website before deciding whether a service is appropriate for your personal circumstances.