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5 reasons to choose Greater Bank

  1. Experts in financial services - We’ve been helping the people of NSW and South East QLD with their banking needs for over 70 years, and we’ve built a reputation for being in the know.
  2. Safety, strength and security - With over 260,000 customers and over $7 billion in assets under management, we’re on the right track to help our customers for generations to come.
  3. Convenient access to your money - If access to our ATM network isn’t enough, you can do your banking whenever and wherever you wish, using our Internet and Phone Banking and Mobile Apps.
  4. Award-winning customer service - As long as you keep loving what we do, we’ll keep doing what we love. Our friendly staff are consistently recognised for their genuine, caring service. See more on our awards here.
  5. Support for your community - Greater Bank is able to allocate a certain percentage of its annual profits towards supporting causes and organisations that improve life outcomes in the communities we call home. 

So, what is Customer Owned Banking?

Mutuality, Strength and Security

We are also a member the Customer Owned Banking Association and comply with the Customer Owned Banking Code of Practice. This code gives our customers the confidence of knowing they are covered by an industry commitment to fair and responsible banking. For further information about the Customer Owned Banking Code of Practice, go to the Customer Owned Banking Association website via the button below. The Code Compliance Committee (CCC) was established to ensure that Mutuals subscribing to the Code of Practice meet standards of good practice. The CCC investigates complaints that the Code has been breached and monitors Mutuals’ compliance with the Code through compliance activities such as mystery shopping, surveys and compliance visits.

Why choose us?

Over $7 billion in assets under management, and over 260,000 customers.

Our range of award winning products, designed to make life greater.

Greater access anywhere, anytime. Online, in branch, or using our ATM network.

Customer Owned, with no shareholders. Profits are reinvested to benefit you. We give back by investing heavily in the places we call home.

Our Lending Practices

At Greater Bank, we pride ourselves on being a responsible and prudent lender. Our lending practices endeavour to avoid providing credit where it could lead to our customers experiencing financial difficulties.

Our lending decisions are based on careful and thorough assessments of our customer's financial positions.

Our Responsibility

As a result, we'll generally only lend amounts we believe, with reference to the information available, a customer will be able to reasonably afford to repay.

We have an established and effective loan assessment process to ensure we've fully assessed our customer's capacity to repay.

Financial Difficulties

Greater Bank will work with you if you experience genuine difficulties meeting your financial commitments.

With your agreement and commitment, we will try to assist you to overcome those difficulties.

Our History

Mr F.W. Lean and Mr K.A. Mathieson Snr form the Newcastle and Hunter River Public Service Starr-Bowkett Building Co-operative Society Limited. This was the start of what was to become Greater Bank. The society was formed in response to economic depression, during which home ownership was out of reach for many. The Society aimed to bring home ownership at the lowest cost to its members. Members of the society bought shares and made weekly contributions, and a lottery would determine which member received interest free home loans.

The Greater Newcastle Co-operative Permanent Building and Investment Society was formed. The society has changed its name over the years and is now known as Greater Bank to reflect our reach beyond Newcastle, and to better reflect the products and services we provide. Greater Bank now serves over 260,000 customers across NSW and South East QLD.

The assets of Greater Bank top £11,000, with a staff numbering less than 10. Greater Bank has grown to employ over 700 staff.

Greater Bank opens its first branch outside the Hunter, expanding to the Central Coast of NSW with a branch in Gosford.

Greater Bank ventures into the Sydney market for the first time, opening a branch at Penrith at the foot of the Blue Mountains.

Greater Bank expands even further south, opening its first branch in the Illawarra region at Warrawong.

Greater Bank heads north to provide simple, great value banking to residents of the North Coast of NSW, opening branches in Ballina and Coffs Harbour.

Greater Bank also expands into the New England region of NSW with its new branch in Gunnedah.

Greater Bank decides to drop “Newcastle” from its name, as the company now operates in a region stretching from Illawarra to the North Coast of NSW.

Greater Bank merges with Mitchell Building Society.

Greater Bank lands on QLD’s sunny Gold Coast, opening a branch in Robina.

Greater Bank receives international attention as comedian Jerry Seinfeld is engaged to appear in the company’s promotional campaigns. The comedian, who rarely appears in advertising, helps raise awareness of Greater Bank to new heights over the next three years.

Greater Bank merges with ABS Building Society.

The Greater Charitable Foundation is formed to support charities and make a long term difference to families and communities. Thus far The Foundation has allocated close to $9 million to charities, and Greater Bank staff regularly volunteer to support the fantastic work of the Foundation’s partners.


Greater Bank reaches a new milestone with assets topping $5 billion.

Greater Bank appoints Scott Morgan as CEO. Mr Morgan replaces Don Magin who stepped down in August, 2014 after more than six years in the role.

After being named Roy Morgan Research's Building Society of the Year for 2014, Greater Bank is once again Australia's Most Loved Banking Organisation*.
With a consistently outstanding customer satisfaction rating, this is the second year in a row Greater Bank has taken out Building Society of the Year.

In 2016, The Greater Building Society changes its name to Greater Bank, to better reflect the full range of products and services we offer our customers.

Remaining as a mutual bank, owned by customers, Greater Bank continues to help customers save, grow and protect their money.

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