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COVID-19 Customer Relief

We've announced a range of measures to support the financial wellbeing of our customers who are impacted by the COVID-19 global pandemic.


At Greater Bank, we understand that sometimes your situation may change, meaning you may have difficulty in meeting your repayment obligations.

This may be because of:

- Injury or Illness

- Unemployment

- Relationship breakdown

- Domestic Violence

- Natural disaster

- Other unforeseen change in circumstances

If your situation has changed, we encourage you to contact us as soon as possible.

We will assess your circumstances and consider how we can assist you to get back on track.

Hardship FAQs

Got a question we haven't answered here? Take a look at our Hardship FAQs to see whether we've got the info you're after.

If you would like to discuss your options with Greater Bank, please contact our Collections Team on 1300 653 679 - Monday to Friday, 8:45am-5pm.