Registering for Online Banking
To access Online Banking for the first time, you will need to register by phoning our Contact Centre on 13 13 86 during business hours or by visiting one of our branches.
We know that change can be hard, but we're here to support you.
We understand that for some, the removal of Phone Banking represents a big change to how you do your banking with us.
We encourage you to try our secure Online Banking platform, which puts you in control of your money 24/7, and provides more features and flexibility than Phone Banking currently allows.
By downloading the Greater Bank app onto your mobile phone or visiting our website on your computer, you can log in to check your account balances, view transaction information, access multiple accounts, transfer money between your accounts and pay your bills using BPAY® anytime of the night or day
Getting started with Online Banking
We're here to help
Our branch and Contact Centre staff are available to support you in making the switch from Phone Banking to Online Banking so that you can continue to have 24/7 access to your accounts.
What are the advantages of Online Banking?
Flexible and secure
Online Banking offers a secure way to bank, giving you the flexibility to access your banking anywhere, anytime - around the clock.
Faster
At a glance, you can view account balances in real time.
Gives greater control
With Online Banking, you gain more control over your accounts by being able to lock/unlock a card, order a new PIN, create account alerts and much more.
Same services you love
Online Banking gives you access to the same great services such as BPAY, transferring between accounts and activating a new card.
Your questions answered
There were many reasons why we asked customers to switch from Phone Banking to Online Banking and other alternatives.
We’ve seen a significant decline in the demand for Phone Banking over a number of years. This has been driven by changes in the way our customers are choosing to access their money and account information. It's important for us to be consistently examining the products and services our 270,000+ customers find most useful, and to provide better value banking for all.
It's important to remember that the vast majority of our customers are already successfully banking with us without using Phone Banking. Through helping our Phone Banking customers get set up with Online Banking, we're confident we can help everyone navigate this change.
Checking your account balance and transferring money can be done in a number of ways.
- By registering for Online Banking, and logging into our platform. You'll arrive on the main accounts screen which will display all your current balances. You'll then be able to transfer money between accounts, or to a third party.
- By registering for Online Banking and downloading our Banking App. If you activate the 'Quick Balance' feature within 'Settings', you'll be able to nominate up to three accounts for which your balances will be displayed without even needing to log into the app - just swipe left on the login screen! Transferring money between accounts or to a third party is done in the same way through both Online Banking and our App.
- By calling our friendly staff at 13 13 86.
Yes, if you register for Online Banking and use Online Banking or our App, you can access and transact on your accounts around the clock.
You're still able to access and transact on your accounts, by calling our Contact Centre during hours of operation on 13 13 86.