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We know that change can be hard, but we're here to support you.

We understand that for some of you, the removal of Phone Banking will mean a big change to how you currently do your banking with us.

We encourage you to try our secure Online Banking platform, which puts you in control of your money 24/7, and provides more features and flexibility than Phone Banking currently allows.

By downloading the Greater Bank app onto your mobile phone or visiting our website on your computer, you can log in to check your account balances, view transaction information, access multiple accounts, transfer money between your accounts and pay your bills using BPAY® anytime of the night or day

Getting started with Online Banking

We're here to help

Our branch and Contact Centre staff are available to support you over the coming months to make the switch from Phone Banking to Online Banking so that you can continue to have 24/7 access to your accounts after 1 November 2021.

What are the advantages of Online Banking?

Flexible and secure

Online Banking offers a secure way to bank, giving you the flexibility to access your banking anywhere, anytime - around the clock.

Faster

At a glance, you can view account balances in real time.

Gives greater control

With Online Banking, you gain more control over your accounts by being able to lock/unlock a card, order a new PIN, create account alerts and much more.

Same services you love

Online Banking gives you access to the same great services such as BPAY, transferring between accounts and activating a new card.

Your questions answered

There are many reasons why we’re asking customers to switch from Phone Banking to Online Banking and other alternatives.

We’ve seen a significant decline in the demand for Phone Banking over a number of years. This has been driven by changes in the way our customers are choosing to access their money and account information. It's important for us to be consistently examining the products and services our 270,000+ customers find most useful, and to provide better value banking for all.

It's important to remember that the vast majority of our customers are already successfully banking with us without using Phone Banking. Through helping our Phone Banking customers get set up with Online Banking or by calling us on 13 13 86, we're confident we can help everyone navigate this change.

Going forward, checking your account balance and transferring money can be done in a number of ways after November 1st.

  • By registering for Online Banking, and logging into our platform. You'll arrive on the main accounts screen which will display all your current balances. You'll then be able to transfer money between accounts, or to a third party.
  • By registering for Online Banking and downloading our Banking App. If you activate the 'Quick Balance' feature within 'Settings', you'll be able to nominate up to three accounts for which your balances will be displayed without even needing to log into the app - just swipe left on the login screen! Transferring money between accounts or to a third party is done in the same way through both Online Banking and our App.
  • By calling our friendly staff at 13 13 86.

Yes, if you register for Online Banking and use Online Banking or our App, you can access and transact on your accounts around the clock.

You'll still be able to access and transact on your accounts, by calling our Contact Centre during hours of operation on 13 13 86.

Yes you can however, you won’t be able to use it from Monday 1 November 2021.

We recommend considering whether Online Banking or our Mobile App are viable options for you, in order to make the transition easier. We're here to help answer any questions you may have on 13 13 86.

We're here to help

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8:00am to 6:00pm
and
Saturday 8:00am to 1:00pm AEST

Call 13 13 86