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Here's how our hours are changing

As well as some of our hours changing over the June Long Weekend, we're also returning to our regular hours of operation across our branch network from Tuesday, June 9th onwards. We'll be continuing to ask you to adhere to social distancing procedures, and limiting the number of customers within our branches. We've put all the info you'll need in one place.

  • Loan Centre: 1300 721 253

    Monday to Friday 8:30am to 5:30pm AEST (AEDST when in operation)
    Customer Service Centre: 1300 651 400 (If overseas please dial +612 4921 9111)

    Monday to Friday 8:00am to 5:30pm and Saturday 8:00am to 1:00pm AEST (AEDST when in operation)
    Phone Banking: 1300 363 536 (If overseas please dial +612 4921 9599)

    24 hours, 7 days a week
  • Insurance Sales & Service: 1300 721 253 Monday to Friday 8:30am to 5:30pm AEST (AEDST when in operation)

    For existing claims, call Allianz Customer Service on 1300 139 418
    Lost or Stolen Card: 1300 731 144 For Visa International numbers please visit the:
    Fraud Prevention:

    24 Hours, 7 days a week
  • Chat with us: (when in operation)

    Live Chat
    Printable Forms: Need a downloadable version of a Greater Bank form?

    Click here
    Mail: Address all enquiries to

    Greater Bank PO Box 173, Hamilton NSW 2303, DX 7863 Newcastle
Don't forget you can contact us via

Feel free to drop us a line around the clock via our contact form below

Our Customer Service Centre is operational from Monday to Friday 8:00am to 5:30pmand Saturday 8:00am to 1:00pm AEST.

If you are writing outside of these hours, a friendly member of staff will respond during the next business day.

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Feedback & Complaints

When you talk, we listen

If we’ve done something really well, if we haven’t met your expectations in some way or if you have a complaint about a product, service, or the conduct of our staff or agents we’d love to hear from you.

We love your feedback as it’s the most effective way for us to learn, helping us continue to improve our products and services and in turn improve your experiences with us.

Get in touch as it suits you

You can send us an email to customervoice@greater.com.au

  • Give us a call on 1300 651 400
  • Send us a fax on (02) 4921 9112
  • Post your feedback/complaint to the below address:

Customer Service Manager PO Box 173 Hamilton NSW 2303

Our commitment to you

We aim to complete an investigation of all complaints within 21 days, provided we have received all the relevant information. Sometimes we may need a little extra time but if this is the case, we will let you know within 21 days.

Unless there are exceptional circumstances we should complete an investigation within 45 days of receiving a complaint. If we’re unable to process a complaint within 45 days, we will:

  • inform you of the reasons for the delay
  • provide you with monthly updates on progress with the complaint
  • specify a date when you can expect a decision.

If you're unhappy with our decision

In the unlikely event that we’re unable to provide a satisfactory response to your complaint, you can ask our Disputes Committee to review it. If you are still not satisfied, you can contact the following external bodies that deal with privacy complaints. Subject to the dates referred to below, any of these bodies may forward your complaint to another external dispute resolution body if it considers the complaint would be better handled by that other body.

Who can you complain to?

Australian Financial Complaints Authority

Online: www.afca.org.au

Email: info@afca.org.au

Phone: 1800 931 678

Mail: Australian Financial Complaints Authority
        GPO Box 3
        Melbourne VIC 3001

Office of the Australian Information Commissioner

Online: www.oaic.gov.au

Email: enquiries@oiac.gov.au

Phone: 1300 363 992

Mail: Office of the Australian Information Commissioner
        GPO Box 5218
        Sydney NSW 2001

Give us your feedback

You can provide feedback or make a complaint by telling a staff member or by using our Feedback Form.

If your branch manager or the staff member you’ve been speaking to isn’t able to resolve your complaint, you can ask them to progress your complaint, or you can contact our Customer Service Manager.

We’ll let you know in writing of the outcome of our investigation and the reasons for our decision.

Download our form