• Customer Service Centre: 1300 651 400 (If overseas please dial +612 4921 9111)

    Monday to Friday 8:00am to 5:30pm and Saturday 8:00am to 1:00pm AEST (AEDST when in operation)

    Loan Centre: 1300 721 253

    Monday to Friday 8:30am to 6:00pm AEST (AEDST when in operation)

    Phone Banking: 1300 363 536 (If overseas please dial +612 4921 9599)

    24 hours, 7 days a week

  • Insurance Sales & Service: 1300 651 400 Monday to Friday 9:00am to 5:00pm AEST (AEDST when in operation)

    For existing claims, call Allianz Customer Service on 1300 139 418

    Lost or Stolen Card: 1300 731 144 For Visa International numbers please visit the:
    Fraud Prevention:

    24 Hours, 7 days a week

Don't forget you can contact us via


Our online chat facility is similar to instant messaging services such as Windows Live Messenger and Google Talk. When using our online chat, you can communicate in real time with a Greater Bank specialist, so you can receive help and have questions answered about Greater Bank's products.

An invite for you to chat online may automatically pop up when you are in certain sections of the Greater Bank website-sections where we think you might be able to use some support or assistance.

We won't ask you to share your confidential banking information with us during the online chat. The only information you may be asked for is your first name, last name, location and phone number (in case we need to call you back).

All online chat interactions use industry-standard 128-bit SSL encryption to prevent unauthorised access to the information you are sending us.

Check out our Privacy Policy for more details regarding information that we will and won't collect online.

Write to us

Pick up the pen or hit the keyboard and let us know how we can help make your financial journey smoother.

Regular Mail

To send us a letter via regular mail, simply address your letter to:

Greater Bank

PO Box 173

Hamilton NSW 2303

DX 7863 Newcastle


Drop us a line around the clock at contactus@greater.com.au

Our customer service centre is operational Monday to Friday 8:00am to 5:30pm and Saturday 8:00am to 1:00pm AEST. 

If you get in touch outside these hours, we'll get back to you within the next business day.

Mobile Lenders

Need to speak to a Greater Bank Lender but can't make it into a branch during office hours? We understand - between work and family free time can be fairly stretched!

Why not arrange for one of our expert lenders to come to you, at a time and place that fits in around your schedule? See below for our current areas of operation for Mobile Lenders:

Allan Ritchie

Phone: 0419 629 537

Area: Illawarra, Southern Highlands and MacArthur