Scheduled maintenance

We'll be performing maintenance on our card processing systems during the following time-frames, during which you may experience short, intermittent outages when making Visa, EFTPOS and ATM transactions. We apologise in advance for any inconvenience this work may cause.

  • • 11pm Saturday, November 24 - 12pm Sunday, November 25
  • • 11pm Tuesday, November 27 - 12pm Wednesday, November 28
  • Loan Centre: 1300 721 253

    Monday to Friday 8:30am to 6:00pm AEST (AEDST when in operation)

    Customer Service Centre: 1300 651 400 (If overseas please dial +612 4921 9111)

    Monday to Friday 8:00am to 5:30pm and Saturday 8:00am to 1:00pm AEST (AEDST when in operation)

    Phone Banking: 1300 363 536 (If overseas please dial +612 4921 9599)

    24 hours, 7 days a week

  • Insurance Sales & Service: 1300 721 253 Monday to Friday 8:30am to 6:00pm AEST (AEDST when in operation)

    For existing claims, call Allianz Customer Service on 1300 139 418

    Lost or Stolen Card: 1300 731 144 For Visa International numbers please visit the:
    Fraud Prevention:

    24 Hours, 7 days a week

  • Chat with us: 8am-7pm Mon to Fri (AEDST when in operation)

    Live Chat

    Printable Forms: Need a downloadable version of a Greater Bank form?

    Click here

    Mail: Address all enquiries to

    Greater Bank PO Box 173, Hamilton NSW 2303, DX 7863 Newcastle

Don't forget you can contact us via

Feel free to drop us a line around the clock via our contact form below

Our Customer Service Centre is operational from Monday to Friday 8:00am to 5:30pmand Saturday 8:00am to 1:00pm AEST.

If you are writing outside of these hours, a friendly member of staff will respond during the next business day.

Our Mobile Lenders

Ryan Morgan-Jones

Mobile Lender - Newcastle South and NSW Central Coast

Contact Ryan
Kristy Wright

Mobile Lender - Newcastle North

Contact Kristy
David Saad

Mobile Lender - Sydney South

Contact David
Matthew Mann

Mobile Lender - Sydney North

Contact Matthew
Brendan White

Mobile Lender - Illawarra, Southern Highlands and Sutherland Shire

Contact Brendan
Michael Brown

Mobile Lender - ACT & Southern Illawarra

Contact Michael
Sue Buttsworth

Mobile Lender - Port Macquarie/Hastings

Contact Sue
Michael Clement

Mobile Lender - Ballina & Lismore

Contact Michael
Bradley Wallis

Mobile Lender - Brisbane and Gold Coast

Contact Bradley

Feedback & Complaints

When you talk, we listen

If we’ve done something really well, if we haven’t met your expectations in some way or if you have a complaint about a product, service, or the conduct of our staff or agents we’d love to hear from you.

We love your feedback as it’s the most effective way for us to learn, helping us continue to improve our products and services and in turn improve your experiences with us.

Get in touch as it suits you

You can send us an email to webenquiry@greater.com.au

  • Give us a call on 1300 651 400
  • Send us a fax on (02) 4921 9112
  • Post your feedback/complaint to the below address:

Customer Service Manager PO Box 173 Hamilton NSW 2303

Our commitment to you

We aim to complete an investigation of all complaints within 21 days, provided we have received all the relevant information. Sometimes we may need a little extra time but if this is the case, we will let you know within 21 days.

Unless there are exceptional circumstances we should complete an investigation within 45 days of receiving a complaint. If we’re unable to process a complaint within 45 days, we will:

  • inform you of the reasons for the delay
  • provide you with monthly updates on progress with the complaint
  • specify a date when you can expect a decision.

If you're unhappy with our decision

In the unlikely event that we’re unable to provide a satisfactory response to your complaint, you can ask our Disputes Committee to review it. If you are still not satisfied, you can contact the following external bodies that deal with privacy complaints. Subject to the dates referred to below, any of these bodies may forward your complaint to another external dispute resolution body if it considers the complaint would be better handled by that other body.

Who can you complain to? When you can complain to them

Credit & Investments Ombudsman

Online: www.cio.org.au

Email: info@cio.org.au

Phone: 1800 138 422

Mail: Credit and Investments Ombudsman
        Reply Paid 252
        South Sydney NSW 1234

Up to and including 31 October 2018

Australian Financial Complaints Authority

Online: www.afca.org.au

Email: info@afca.org.au

Phone: 1800 931 678

Mail: Australian Financial Complaints Authority
        GPO Box 3
        Melbourne VIC 3001

On or after 1 November 2018

Office of the Australian Information Commissioner

Online: www.oaic.gov.au

Email: enquiries@oiac.gov.au

Phone: 1300 363 992

Mail: Office of the Australian Information Commissioner
        GPO Box 5218
        Sydney NSW 2001

Whenever

Give us your feedback

You can provide feedback or make a complaint by telling a staff member or by using our Feedback Form.

If your branch manager or the staff member you’ve been speaking to isn’t able to resolve your complaint, you can ask them to progress your complaint, or you can contact our Customer Service Manager.

We’ll let you know in writing of the outcome of our investigation and the reasons for our decision.