• Loan Centre: 1300 721 253

    Monday to Friday 8:30am to 6:00pm AEST (AEDST when in operation)

    Customer Service Centre: 1300 651 400 (If overseas please dial +612 4921 9111)

    Monday to Friday 8:00am to 5:30pm and Saturday 8:00am to 1:00pm AEST (AEDST when in operation)

    Phone Banking: 1300 363 536 (If overseas please dial +612 4921 9599)

    24 hours, 7 days a week

  • Insurance Sales & Service: 1300 651 400 Monday to Friday 9:00am to 5:00pm AEST (AEDST when in operation)

    For existing claims, call Allianz Customer Service on 1300 139 418

    Lost or Stolen Card: 1300 731 144 For Visa International numbers please visit the:
    Fraud Prevention:

    24 Hours, 7 days a week

  • Chat with us: 9am-7pm Mon to Fri (AEDT)

    Live Chat

    Printable Forms: Need a downloadable version of a Greater Bank form?

    Click here

    Mail: Address all enquiries to

    Greater Bank PO Box 173, Hamilton NSW 2303, DX 7863 Newcastle

Don't forget you can contact us via

Feel free to drop us a line via email around the clock

Our Customer Service Centre is operational from Monday to Friday 8:00am to 5:30pmand Saturday 8:00am to 1:00pm AEST.

If you are writing outside of these hours, a friendly member of staff will respond during the next business day.

Ryan Morgan-Jones

Newcastle South and NSW Central Coast - 0418 744 229

Nicole Rattenbury

Shoalhaven, South Coast & ACT - 0438 057 522

David Saad

Sydney - 0409 817 590

Brendan White

Northern Illawarra & Southern Sydney - 0427 123 801

Kristy Wright

Newcastle North - 0427 123 473

Feedback & Complaints

When you talk, we listen

If we’ve done something really well, if we haven’t met your expectations in some way or if you have a complaint about a product, service, or the conduct of our staff or agents we’d love to hear from you.

We love your feedback as it’s the most effective way for us to learn, helping us continue to improve our products and services and in turn improve your experiences with us.

Get in touch as it suits you

You can send us an email to webenquiry@greater.com.au

  • Give us a call on 1300 651 400
  • Send us a fax on (02) 4921 9112
  • Post your feedback/complaint to the below address:

Customer Service Manager PO Box 173 Hamilton NSW 2303

Our commitment to you

We aim to complete an investigation of all complaints within 21 days, provided we have received all the relevant information. Sometimes we may need a little extra time but if this is the case, we will let you know within 21 days.

Unless there are exceptional circumstances we should complete an investigation within 45 days of receiving a complaint. If we’re unable to process a complaint within 45 days, we will:

  • inform you of the reasons for the delay
  • provide you with monthly updates on progress with the complaint
  • specify a date when you can expect a decision.

If you're unhappy with our decision

In the unlikely event that we’re unable to provide a satisfactory response to your complaint, you can ask our Disputes Committee to review it. If you’re still not satisfied we will provide you with contact details for relevant external appeal schemes.

Greater Bank is a member of the Credit & Investments Ombudsman Service, which offers an impartial dispute resolution service as an alternative to legal proceedings for resolving complaints with a participating financial service provider.

Credit & Investments Ombudsman
PO Box A252, Sydney South NSW 1235
Ph: 1800 138 422
Fax: 02 92 738 440
www.cio.org.au

A copy of the ePayments Code of Conduct may be obtained from the ASIC website or by contacting us via your method of choice.

Give us your feedback

You can provide feedback or make a complaint by telling a staff member or by using our Feedback Form.

If your branch manager or the staff member you’ve been speaking to isn’t able to resolve your complaint, you can ask them to progress your complaint, or you can contact our Customer Service Manager.

We’ll let you know in writing of the outcome of our investigation and the reasons for our decision.