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What happens if I am not satisfied with Greater Bank's response?

What happens if I am not satisfied with Greater Bank's response?

If you are not satisfied with our response, you have the right to make a complaint to our Internal Dispute Committee or to our External Dispute Resolution provider, the Australian Financial Complaints Authority (AFCA). Subject to the dates referred to below, any of these bodies may forward your complaint to another external dispute resolution body if it considers the complaint would be better handled by that other body.

Who can you complain to?

Australian Financial Complaints Authority

Online: www.afca.org.au

Email: info@afca.org.au

Phone: 1800 931 678

Mail: Australian Financial Complaints Authority
        GPO Box 3
        Melbourne VIC 3001

Office of the Australian Information Commissioner

Online: www.oaic.gov.au

Email: enquiries@oiac.gov.au

Phone: 1300 363 992

Mail: Office of the Australian Information Commissioner
        GPO Box 5218
        Sydney NSW 2001