What happens if I am not satisfied with Greater Bank's response?
If you are not satisfied with our response, you have the right to make a complaint to our Internal Dispute Committee or to our External Dispute Resolution provider, the Australian Financial Complaints Authority (AFCA). Subject to the dates referred to below, any of these bodies may forward your complaint to another external dispute resolution body if it considers the complaint would be better handled by that other body.
|Who can you complain to?|
Australian Financial Complaints Authority
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority
Office of the Australian Information Commissioner
Phone: 1300 363 992
Mail: Office of the Australian Information Commissioner