How do I cancel a Direct Debit?
Direct debits processed using a BSB and Account Number can be cancelled at any time by phoning us on 1300 651 400, by sending us a secure mail within Online Banking, visiting any branch OR by completing a Direct Debit Cancellation Request and forwarding it to our Payment Processing Department fax on (02) 4921 9106. They can also be cancelled by contacting the debitor directly.
A recurring debit processed using a Visa debit or credit card can be cancelled by contacting us on 1300 651 400, by sending us a secure mail within Online Banking or by visiting any branch. The cancellation of this type of direct debit will require a new card and PIN to be ordered on your behalf.