How do I ensure my contact details are correct?
By entering an email address or mobile number in Greater Bank’s online banking for use as a PayID, your customer contact details are not also updated.
If you wish to change the contact mobile number or email address that we have on file, you’ll need to notify us via secure mail within Online Banking, give us a call on 13 13 86 or visit your nearest branch.
Similarly, when you update your contact mobile number or email address with Greater Bank, your PayIDs are not automatically updated.
You will need to close your old PayIDs and register new ones if you no longer have your mobile number or email address.