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Doing your banking this festive season

This festive season, we've made banking easy, so you can focus on the good stuff. All the info you'll need, including our contact centre and branch hours or operation, as well as important information on scheduled payments, can be found in one place.

step 1

Identify regular payments

You might already know what these are. If you don’t, simply contact your existing financial institution and ask for a list of your direct debits, credits and regular payments for the last 13 months (you should be able to get your hands on this list fairly easily as your previous financial institution is required by law to provide you with this).

step 2

Make the switch

Now all you need to do is simply add your regular payments to your new account. To give you a hand with this, we have some templates that you can use to advise providers of your new account details.

  1. Salary Payments

    Let your employer know that you’ve changed financial institutions using our Salary Transfer template.

  2. Direct Debits and Credits

    If you have an online account set up with your service provider, you may be able to update your banking details when you log into your account. If you need to provide something in writing, we can assist you with this with our Direct Debit and Direct Credit transfer templates.

     

     

step 3

Payments start

You've done the hard work and now you're at the easy part of the process! 

  1. View your payments

    Simply jump into Internet Banking or the Mobile App and go to the transaction history screen, where you should be able to see your direct debits, credits and regular payments on your new account.

  2. Follow up

    If something does not look quite right,make sure you get in touch with the service provider.

  3. And one more thing...

    Don’t forget to close your previous bank account once all your payments have been switched to avoid being charged account keeping fees.

FAQs

What is Greater Bank’s BSB number?

Greater Bank’s BSB number is 637-000.

Where will I find my new account number?

You’ll be able to find your new account number within the Mobile App or Internet Banking. If you are still having trouble, please visit your local branch or give us a call on 1300 651 400.

If I give permission for Greater Bank to contact my old financial institution to get a list of my direct debits, credits and regular payments what are the next steps?

We’ll call you once we have the list. We can then run through the list details over the phone, or send you the list via email or mail.

What should I do if a credit, debit or regular payment has not been switched?

If a credit, debit or regular payment has not been switched to your new Greater Bank account, you should contact the service provider you have the payment arrangement with.

What should I do once I’ve filled out the letter templates?

You’ll need to review the letters to ensure all information is accurate and all relevant signatories have signed each letter. You’ll then be able to send them to the providers that you have debits, credits and regular payments set up with.

How do I set up a Scheduled Payment in Online Banking?

Here’s how it’s done:

  • Login to the Mobile App or Internet Banking and select the ‘Pay Anyone’ option
  • Choose which account to draw from, the desired amount, a description and select “Recurring” for payment timing
  • You can then enter a start date, frequency and how long you want the payment to occur for

Keep in mind, if you’re processing a payment to a payee you’ve never used before, you’ll be prompted to enter your one-time SMS password, which will be sent to the mobile phone we have on file for you. If you do not receive a code, just give us a call on 1300 651 400, and we’ll help in processing your payment.