COVID-19 - Keeping our customers and our community safe

Although some of our branches have been recently closed temporarily, and the majority of branches have been operating with reduced opening hours, from Tuesday, 9 June, the entire Greater Bank branch network will return to normal operational hours as outlined below

• Monday to Friday 9:00am - 5:00pm
• Saturday 9:00am - 12:00pm

Please be aware, we'll still be asking all customers to maintain appropriate social distancing while in branch, and we'll be placing limits on the amount of customers we can welcome into branch at any one time. We appreciate your co-operation in this regard.

We know many of our customers are experiencing unexpected difficulties as a result of COVID-19. If you’re struggling to make repayments on a Greater Bank product, we may be able to help you. To understand options available to you, please contact our friendly team on 1300 653 679 or relief@greater.com.au

Customers can obtain statements back to July 2010 via Internet Banking. If you receive monthly statements, these will be uploaded up to the end of March 2020. If you receive six-monthly statements, these will be up to the end of December 2019. Customers can access a Transaction Statement Summary on Greater Bank letterhead by logging into Internet Banking, selecting the ‘Transactions’ tab, then following the link to login to Mobile Banking. Once logged in, select the relevant account then print the page as a PDF. If you do not use Internet Banking, please contact us on 1300 179 979.

The Australian government will confirm your eligibility for each payment. For those who are eligible, the first payment will be made from 31 March 2020, with over 90 percent of these payments expected to be received by mid-April, and the second payment will be made from 13 July 2020. Both payments will be paid into your nominated myGov account. For more information and to check if you’re eligible, visit the Treasury website or view the payments to support households factsheet. 

Transaction fees will still apply to your Greater Bank account as usual.

Greater Bank are making it easier than ever to access your banking from home through Internet Banking, the Greater Bank app and phone banking. These options are all safe, secure and allow you to bank and manage your money online. Give us a call on 1300 179 979 to register for any of these services.

Greater Bank is waiving interest and allowing the deferral of repayment on all existing credit cards for 6 months from 1 April 2020

If your business has been significantly impacted by the Coronavirus, you may be eligible to access financial support from the government. Here we highlight just two of the economic support programs that may benefit your business. 

• JobKeeper is a wage subsidy program that helps you to continue paying your employees so that you can retain staff and resume normal trading when the crisis is over. If you have had a downturn in business as a result of COVID-19, you may be able to claim a fortnightly payment of $1,500 per eligible employee to help cover their wage payments. The program runs from 30 March to 27 September 2020. For more information about JobKeeper visit https://treasury.gov.au/coronavirus/jobkeeper. To register for JobKeeper visit the ATO website https://www.ato.gov.au/general/gen/jobkeeper-payment/
• The NSW Government has announced Small Business Support Grants for small businesses who have been highly impacted by the COVID-19 shutdown. Grants of up to $10,000 are available for qualifying small businesses across NSW to pay for unavoidable business costs such as utilities, overheads, and professional fees. Applications remain open until 1st June 2020. To find out if your business is eligible for this grant, visit the Service NSW website https://www.service.nsw.gov.au/campaign/covid-19-help-small-businesses

To support our customers who have suffered a loss of income or employment due to COVID-19, Greater Bank has a range of relief packages available. Simply complete our online hardship relief form and one of our team will get in contact with you.

In response to the COVID-19 pandemic, we are supporting our customers by offering flexible repayment options on your current loan with interest capitalised on a case-by-case basis. 

• You can contact us for a three-month payment pause on your home loan repayments.
• You may be able to access extra repayments available to you by redrawing on your home loan.
• You might be paying down your home loan with larger than required repayments.
• You can reduce your repayments to the minimum monthly repayment amount via online banking or phone banking.

To discuss these or other repayment options available to you complete our hardship relief enquiry form or contact our friendly team on 1300 653 679.

Yes, whilst repayments are not required during the pause period, interest charges will continue to apply. You are still able to make any repayments you can during the pause period.

Yes, interest will continue to accrue which will affect the loan balance.

No, we can help home loan customers with both variable and fixed home loans.

If the COVID-19 crisis has caused your tenant to be unable to make rental payments and you are unable to make your monthly repayments, we may be able to assist you with a 3 month pause on repayments on your Investment loan.

At the end of the pause period, you will recommence making your normal monthly repayment. If your loan balance has increased due to interest charges we will factor in that amount next time we make a change to your repayments to ensure you pay your loan off in the remaining term.

We recognise that these are unprecedented times, and your credit report will not be impacted due to the arrangements put into place during the COVID-19 pandemic. For more helpful information about credit scores please visit https://www.creditsmart.org.au/covid-19-what-does-it-mean-for-my-finances-and-my-credit-health/

The first step for customers in this position is to refer to their Booking Terms & Conditions. Customers will need to contact the merchant directly to try and resolve. Greater Bank are unable to assist with this situation at present, however we recommend you contact us once your flight date has lapsed.