As we all continue to feel the effects of the coronavirus (COVID-19) pandemic, we're more committed than ever to the personal and financial wellbeing of our customers.
We’ll continue to keep our customers up to date with any further changes, and we encourage everyone to stay safe and monitor the latest information, guidelines and hotspots from NSW Health and QLD Health.
We're increasing the frequency of cleaning and sanitisation in our branches and of our ATMs, as well as providing hand sanitiser in branch
Conducting appointments over the phone rather than face-to-face where possible
Contactless payment limits have been increased.
If you’re struggling to make repayments on a Greater Bank product, we may be able to help you. To understand options available to you, please contact our friendly team on 1300 653 679 or relief@greater.com.au
Greater Bank are making it easier than ever to access your banking from home through Internet Banking, the Greater Bank app and phone banking. These options are all safe, secure and allow you to bank and manage your money online. Give us a call on 13 13 86 to register for any of these services.
Yes, whilst repayments are not required during the pause period, interest charges will continue to apply. You are still able to make any repayments you can during the pause period.
Yes, interest will continue to accrue which will affect the loan balance.
At the end of the pause period, you will recommence making your normal monthly repayment. If your loan balance has increased due to interest charges we will factor in that amount next time we make a change to your repayments to ensure you pay your loan off in the remaining term.