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COVID-19 - Keeping our customers and our community safe

With uncertainty increasing in the community around coronavirus (COVID-19), Greater Bank is more committed than ever to the personal and financial wellbeing of our customers and the community.

We've announced a range of relief packages designed to help support our customers impacted by the COVID-19 global pandemic.

We'll also regularly update this page with the latest advice and guidance as it comes to light.

We're providing relief for customers impacted by COVID-19

Today, we've announced a range of measures to support the financial wellbeing of our customers who are impacted by the COVID-19 global pandemic.

In addition to our hardship packages that are already available, we'll be making available from today the following financial relief initiatives for some of our more vulnerable customers impacted by the pandemic.

We're supporting our small business customers with:

  • - A reduction of up to 1.00%p.a. for 12 months on their current variable rate business loans;
  • - More flexibility to restructure existing lending facilities to ensure the viability of their business;
  • - The ability to request up to 6 months repayment holiday on their current business loan with interest capitalised (reviewed 3 monthly).

We're supporting our lending customers with:

  • - The ability to request flexible repayment options on their current home or personal loan with interest capitalised subject to individual circumstance.
  • - Waiving interest and allowing the deferral of repayments on all credit cards for 6 months from 1 April 2020.

Supporting our customers who may be impacted by coronavirus (COVID-19)

If you've been impacted by coronavirus and are finding it hard to make repayments, we encourage our customers to submit the following form. In the comment field if you can include:

  • • The names of people on your loan(s),
  • • Your loan account number,
  • • What type of loan you have with us,
  • • Your current monthly repayment amount,
  • • How much you can currently afford to repay per month,
  • • Your current amount in advance or arrears,
  • • How COVID-19 has affected your financial position, and
  • • How you would like your loan amended to support your situation

Thank you for submitting your request.

Our support team are working to review all requests quickly however we have experienced an increase in the number of enquiries we are receiving at the moment, and wait times may be longer than usual. We will continue to do our best and will contact you as soon possible.

What relief options can Greater Bank provide?

In response to the COVID-19 pandemic, we are supporting our customers by offering flexible repayment options on your current loan with interest capitalised on a case-by-case basis. This may include:

Supporting our customers

Whilst we’re doing everything possible to keep our branches safe, we are encouraging customers to use our online and mobile banking channels. If you haven’t already, we strongly recommend downloading our mobile banking app or accessing your accounts via online banking. You can find out more here.

There are a range of ways that Greater Bank are able to assist those who are impacted by coronavirus. If you are experiencing financial difficulty or need assistance accessing funds, please contact us on 1300 653 679 or when you’re ready so that we can discuss your circumstances and consider how we can assist you to get back on track.

For your own safety and peace of mind you can keep yourself updated on the latest health information on COVID-19 below.

How to bank safer during coronavirus (COVID-19)

Online Banking

Online Banking is a means for our customers to manage their money via an internet-connected device. Regardless of whether you’re using a PC or laptop, tablet or a smartphone, Greater Bank offers a range of solutions which allow you to access a secure online environment to transact with your money.

Within Online Banking, you’ll be able to use our full suite of features and services. Check your account balance, pay a bill using BPAY, view interest earned, lock a misplaced card, check your balance in seconds with our Quick Balance feature, log in securely with fingerprint or facial recognition, share your transaction receipts and account details easily - the list goes on.

We use some of the most up-to-date security features available on our Internet Banking site such as 128-bit encryption and one-time passwords for new payees, new billers and for new transactions over the daily threshold. A reference number is also provided as a receipt of each financial transaction you perform.

Visa cards

As an alternative to passbooks, many of our accounts have the option of a Visa Debit card that gives you access to your money 24 hours a day anywhere in the world! The Visa global ATM network offers unsurpassed global access to over 2 million ATMs in more than 200 countries and territories. You can also use your Visa Debit card for online shopping.


You can access your money at any Greater Bank or major bank ATM throughout Australia. Use our ATM Locator on our website or within Internet Banking and the Mobile App, to find your nearest one. You can withdraw up to $1,500 cash per day via EFTPOS or at an ATM with your Visa Debit card.


As an alternate to Passbooks, statements can give you a detailed list of all transactions including your account balance. These will be mailed or emailed to you. You can also view and download within internet and mobile banking.

Phone Banking - Call 1300 363 536

If you’re after a fast and simple way to do most of your day-to-day banking, our Phone Banking service may be just what you’re looking for. It’s available 24 hours a day, seven days a week with no transaction fees. You can keep on top of your finances by accessing real time balances and the last ten transactions on your accounts as well as transfer money between your accounts and pay bills using BPAY.


Read more on our COVID-19 relief measures

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Here when you need us

Online Banking For hardship information, please contact us on 1300 653 679