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Upcoming Public Holiday Closures

Public Holiday Date Branch Network Contact Centre

King's Birthday (QLD)

Monday 7 October, 2024 QLD branches to close Closed

Labour Day (NSW)

Monday 7 October, 2024 NSW branches to close Closed


Public Holidays and your scheduled payments

Don’t forget – if you have payments scheduled to take place on a listed public holiday date, you’ll need to make sure the required funds to make these payments are in your account on the last business day before the public holiday date falls.

If you schedule a payment to occur on a date that is a non-business day or public holiday, including a: 

  • Pay Anyone payment
  • BPAY payment
  • Payment set up by us on your behalf
  • Batch payments (Business only)

the payment may be processed on the business day immediately before the scheduled date.

Checking your balance and scheduled payments regularly will help you to keep track of what’s coming in and out of your account. You can also check your Product Schedule for any details about how and when fees, charges and interest may apply for your account, to help you plan the timing of your scheduled payment to suit you.

If you want more information regarding your specific payment please contact 13 13 86.

Making banking simple anywhere, anytime.

We've got all the information you need to bank with over public holidays, including details on your scheduled payments, our opening hours for branch and contact centre.

Our regular (non public holiday) hours of operation are as below.

Branch Network
  • 9:00am - 5:00pm Monday to Friday (AEDT).
  • Closed Saturday and Sunday.
Contact Centre (13 13 86)
  • 8:00am - 6:00pm Monday to Friday (AEDT).
  • 8:00am - 1:00pm Saturdays (AEDT).
  • Closed Sunday.

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8:00am to 6:00pm
Saturday 8:00am to 1:00pm AEST

Call 13 13 86