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Online Banking questions and answers

Access and manage your money when and where it suits you.

Our Online Banking service is completely free of fees and charges. This includes paying a bill using BPAY® and payments to Greater Bank accounts or accounts at other financial institutions.

Login to online banking

Registering for Online Banking

New to Greater Bank?

Open an everyday or savings account with us online and you’ll be registered in minutes! Or, drop into your nearest branch.

Open an Everyday Account

Open a Savings Account

Find a branch

Already have an account with us?

Give us a call or visit your nearest branch and we’ll get you set up!

Call us on 1300 651 400 Monday to Friday, 8.00am to 5.30pm. Saturday, 8.00am to 1.00pm AEST. Or, drop into your nearest branch or leave us a message on Facebook and we'll get back to you as soon as we can.

Logging in and out

 

Reset your password any time by selecting the 'Forgot your password' button on the Online Banking login screen and following the prompts.

We’ll send you an SMS with a temporary password to log in. Then, you can create a new password. You’ll get an email confirming your password has changed.

Or, you can call us and we’ll help you reset your password.

Call us on 1300 651 400 Monday to Friday, 8.00am to 5.30pm. Saturday, 8.00am to 1.00pm AEST. Or, drop into your nearest branch or leave us a message on Facebook and we'll get back to you as soon as we can.

If accessing Online Banking via a desktop/browser, select the ‘Change Password’ option on the Online Banking menu.

If accessing via the mobile app, select ‘More’ > ‘Settings’ > ‘Change Password’

Or, you can call us and we’ll help you reset your password.

Call us on 1300 651 400 Monday to Friday, 8.00am to 5.30pm. Saturday, 8.00am to 1.00pm AEST. Or, drop into your nearest branch or leave us a message on Facebook and we'll get back to you as soon as we can.

If you use the mobile app with a 4 digit Access Code, you can view your username by selecting ‘More’ > ‘Settings’ > ‘My Details’ (your username will be displayed at the top of the screen).

Call us on 1300 651 400 Monday to Friday, 8.00am to 5.30pm. Saturday, 8.00am to 1.00pm AEST. Or, drop into your nearest branch or leave us a message on Facebook and we'll get back to you as soon as we can.

Let us know and we’ll help work it out together!

Call us on 1300 651 400 Monday to Friday, 8.00am to 5.30pm. Saturday, 8.00am to 1.00pm AEST. Or, drop into your nearest branch or leave us a message on Facebook and we'll get back to you as soon as we can.

It generally means that you have entered the password incorrectly three (3) times.
If you've forgotten your Online Banking password, reset it via the 'Forgot your Password' link on the Online Banking login screen, or contact us for assistance.

Call us on 1300 651 400 Monday to Friday, 8.00am to 5.30pm. Saturday, 8.00am to 1.00pm AEST. Or, drop into your nearest branch or leave us a message on Facebook and we'll get back to you as soon as we can.

You may be automatically logged out – this is a security measure to protect your information.

Simply log back in.

It will happen:

  • after not using it for 10 minutes and
  • you don’t complete a transaction in 30 seconds, or
  • after using it for more than 20 minutes which is the maximum session time.

Browsers and Devices

 

We’ve designed and tested Online Banking for compatibility with these devices and browser versions. It will most likely work with other combinations we haven’t listed.

Connection to Online Banking is via HTTPS (Hypertext Transfer Protocol Secure). Your browser must have JavaScript enabled and you must accept session cookies.

Windows PC, laptop or tablet running Windows 8 or later
  • Edge (current stable release)
  • Firefox (current stable release)
  • Chrome (current stable release)
iPad 2 or later, iPad Mini, iPad Air
  • Running iOS7 or later, Safari
Samsung Galaxy Tab 4 or later
  • Running Android 5.0 or later with Internet Browser
Apple iMac, MacBook, MacBook Pro, MacBook Air
  • OSX 10.10 (Yosemite) or later, Safari (current stable release)

One of the most important programs on your computer is your web browser. It allows you to view websites and every web page runs through it.

The main reason is security. Malicious people are constantly looking for new ways to steal your personal information. One of the most common ways they are able to steal this information is by exploiting vulnerabilities in your web browser.

The older a web browser version is, the more time people have had to find these vulnerabilities. A newer web browser is generally more likely to have better security. One commonly used web browser that is very vulnerable to exploitation by malicious people is Internet Explorer 6. Another reason to upgrade is that newer versions of web browsers can take advantage of new standards and technologies, making them faster, and a faster web browser means that you will save time on every web page you open.

Installing a new web browser is free and only takes minutes. Find out which web browser you are currently running and then visit your web browser support site for how to upgrade it.

The main reason is security. Malicious people are constantly looking for new ways to steal your personal information. One of the most common ways they do this is by exploiting weaknesses in your web browser.

The older a web browser version is, the more time people have had to find these vulnerabilities. A newer web browser is generally more likely to have better security.

One commonly used web browser that is very vulnerable to exploitation by malicious people is Internet Explorer 6.

Another reason to upgrade is that newer versions of web browsers can take advantage of new standards and technologies, making them faster, and a faster web browser means that you will save time on every web page you open.

Making transfers and payments

 

Log into your mobile banking app or online banking.

  • If transferring between your own GB accounts, select the ‘Transfer Between my Accounts’ option on the home screen. Select the account you wish to transfer the funds from and to and follow the prompts.
  • If transferring to another person or a different bank, select the ‘Pay Anyone’ option from the home screen. Enter in the details of the person you wish to transfer funds to (this information should be BSB/Account Number/Name) and follow the prompts. If this account is one in which you will send funds to more than once you have the option to ‘Save Payee Details’ to retain these details in a drop-down list.
  • If making a BPAY payment, select the ‘BPAY’ option, enter the Biller Details (this information should be a Biller Code and Customer Reference Number) and follow the prompts. If this Biller is one in which you will make a payment to more than once you have the option to ‘Save Biller Details’ to retain these details in a drop-down list.

Log in to your mobile banking app or online banking.

  1. Select the relevant option (Transfer Between my Accounts, Pay Anyone or BPAY)
  2. Enter in the ‘from’ and ‘to’ account details or Biller details as well as the amount
  3. Select ‘Recurring’ and nominate the start date
  4. Select the frequency of the payment (Weekly, Fortnightly, Monthly, 4 weekly)
  5. Select a specified end date or allow the payments to continue until further notice
  6. Follow the prompts until you receive confirmation that the payment has been scheduled

You can hold or delete a scheduled payment prior to 10:30am on the scheduled payment date. Please note that for any scheduled payment that falls on a Public Holiday or non-business day, this scheduled payment will process on the business day before.

  1. If accessing Online Banking via a desktop/browser, select ‘Scheduled Payments’ from the menu on the left. If using our mobile app, select ‘More’ > ‘Scheduled Payments’.
  2. Click on the orange arrow to the right of the payment that you wish to hold or delete
  3. If holding the payment, select ‘Edit’, change the next payment date, select ‘Save’ and then ‘Confirm’
  4. If deleting the payment, select ‘Delete’ and then ‘Delete’ in the pop up box

Log in to your mobile banking app or online banking.

Select the BPAY option at the bottom of our mobile banking app or from the menu on the left if using a desktop/browser

Select the Biller (saved or new). If a new Biller, input the Biller Code and Customer Reference Number (these can be found on your bill). Select the amount and the timeframe and select Pay.

 

Log in to your mobile banking app or online banking.

Select the ‘Pay Anyone’ option at the bottom of our mobile banking app or from the menu on the left if using a desktop/browser

Select the account you wish to pay from, the account details you wish to send to and the amount. Enter the payment details that you wish to send funds to. Select ‘Yes’ to send as an Osko® and PayID™ Payment

Check the information and select ‘Confirm’ if details are correct

Mobile wallets

 

Any of Greater Bank's products which feature a Visa debit or credit card are eligible for use with Apple Pay and  Google Pay™.

  • For iOS devices, simply add your Greater Bank Visa card to the wallet app and follow the prompts.

Get started with Apple Pay

  • For Android devices, simply download Google Pay, add your Greater Bank Visa card within the app and follow the prompts.

Download Google Pay

Learn more about Google Pay

Apple Pay

Apple Pay is an easy, fast, secure way to make contactless payments without physically using your card. All you need to do is add your Greater Bank Visa debit or credit card to your Apple Wallet and then you can use your compatible iOS device to make purchases online or in stores. Apple Pay works at millions of stores worldwide – anywhere you can make a contactless payment.

  • iPhone
  • iPad
  • Apple Watch
  • Mac

For a full list of compatible devices, please visit https://support.apple.com/en-au/HT208531

We recommend that you always use the latest version of iOS. For more information about updating your iOS version, please visit https://support.apple.com/en-au/HT204204

Any of your Greater Bank Visa debit or credit cards.

The process to add a card to Apple Pay is slightly different for each device.

iPhone

  • Open the Wallet app.
  • Tap the “+” sign in the upper-right corner.
  • To add the credit or debit card affiliated with your iTunes account, enter its security code. Or tap “Add a different card” and use your iPhone camera to scan the card information.


Apple Watch

  • Open the Watch app on your iPhone.
  • Tap “Wallet & Apple Pay”, then tap “Add Credit or Debit Card”.
  • To add the credit or debit card affiliated with your iTunes account, enter its security code. Or tap “Add a different card” and use your iPhone camera to scan the card information.

iPad

  • Go to Settings.
  • Tap “Wallet & Apple Pay”, then tap “Add Credit or Debit Card”.
  • To add the credit or debit card affiliated with your iTunes account, enter its security code. Or select “Add a different card” and use your iPad camera to scan the card information.

Mac models with Touch ID

  • Go to System Preferences.
  • Select “Wallet & Apple Pay”, then select “Add Card”.
  • To add the credit or debit card affiliated with your iTunes account, enter its security code. Or select “Add a different card” and use your Mac camera to scan the card information.

Please visit https://support.apple.com/en-au/HT204506 for more information on how to set up Apple Pay.

You can remove a card from Apple Pay at any time, the process is slightly different for each device.

Remove a card on your iPhone or iPad

  1. Go to Settings > Wallet and Apple Pay
  2. Tap the card you want to remove
  3. Scroll down and tap 'Remove this card'
    Or open Wallet, tap a card, tap the more button, then scroll down and tap Remove This Card.

Remove a card on your Apple Watch

  1. Go to Apple Watch app and go to My Watch tab
  2. Tap Wallet and Apple Pay
  3. Tap the card you want to remove
  4. Scroll down and tap 'Remove this card'
    Or tap Wallet on the Home screen of your Apple Watch, tap a card, touch and hold, then tap Delete.

Remove a card on your Mac®

  1. Go to System Preferences > Wallet & Apple Pay
  2. Click the card you want to remove
  3. Click the minus (-) sign to remove the card

Please refer to the How to Pay video here 

For more information, please visit https://support.apple.com/en-au/HT201239

Apple Pay can be used anywhere you can tap and pay and on participating websites.

For more information, please visit https://www.apple.com/au/apple-pay/where-to-use/

The first card you add to the Apple Wallet will automatically become your default card that is used to pay. To make Greater Bank your default card for Apple Pay:

  1. Launch the settings app on your device
  2. Tap Wallet & Apple Pay
  3. Under Transactions Defaults, tap Default Card
  4. Select the card you wish to make your default card

You can also select the card that you wish to use in your Apple Wallet at the time of purchase.

You do not need any type of internet connection to use Apple Pay in stores.

Apple Pay in stores uses the NFC chip (Near Field Communications) to transfer the payment information to the store's terminal. There is no internet connection required.

Yes, the same transaction limits that are on your physical card also apply to Apple Pay. If a PIN is required, you will need to enter the PIN for your card at the terminal.

No. Once a card has been reported lost/stolen or is locked, the card is suspended in your digital wallet and cannot be used.

If the card is found and unset as lost/stolen or unlocked, the card will automatically resume in your digital wallet, provided there are no other restrictions on the card.

If a new card is ordered, it will update to the wallet automatically and you can recommence making payments/purchases using your digital wallet.

There can be several reasons why a transaction is declining. First, you should check for the following issues:

  • Is there a message “Complete Verification” below the card in the Apple Pay wallet? If this message is displayed, you’ll need to complete the verification process by requesting a one-time verification code. You will not be able to use Apple Pay until this is completed.
  • Make sure your card is activated, is not locked or cancelled
  • Check to see if your card has expired
  • Check to ensure you have sufficient funds

If your transaction is still declining after running through these troubleshooting steps, get in touch with us on 1300 651 400 or via Facebook Messenger for further assistance.

If the replacement card has the same card number as the original, the details will remain the same. All you need to do is activate your new card and you can start using it.

If your replacement card has a new number on it, the details will be automatically updated.

No, you don’t need to re-enrol your new card as the new expiry date is automatically updated. You do however need to activate your new card before you can start using Apple Pay again.

Generally, you will not be required to enter your PIN for purchases with Apple Pay. However, some older merchant terminals may request it.

When adding your Greater Bank Visa card to Apple Pay, your card number is not recorded - a device account number is created instead. Your account details aren’t shared with merchants as they will only receive the device account number. This is done to protect your card details so they aren’t exposed to others.

No, there are no fees to add your card to Apple Pay.

Google Pay

Google Pay is an easy, fast, secure way to make contactless payments without physically using your card. All you need to do is add your Greater Bank Visa debit or credit card to Google Pay and then you can use your compatible Android device to make purchases online or in stores. Google Pay works at millions of stores worldwide – anywhere you can make a contactless payment.

Any of your Greater Bank Visa debit or credit cards.

No, there are no fees to add your card to Google Pay.

Your phone uses Near Field Communications (NFC) to communicate with the terminal and so you may not need an internet connection to use the Google Pay app in stores. Due to the nature of NFC, you may however be prompted to connect to the internet if you have not done so for an extended period of time to ensure you can use the app in stores.

Yes you can. Here's how to remove or suspend a card.

  1. Open the Google Pay app on your phone
  2. At the bottom, tap Payment
  3. Choose the card you want to remove
  4. At the top right, tap More, then Remove payment method

That's it - you're done!

To add a card to Google Pay, simply follow the below steps:

  1. Open the Google Pay app on your phone
  2. At the bottom, tap Payment
  3. At the bottom, tap the Add symbol (+) and then Credit or debit card
  4. You can use the camera to capture your card info or enter it manually
  5. If you're asked to verify your payment method, you should choose an option from the list (email, sms)
  6. Find and enter the verification code

Too easy!

We may exchange information about a customer with Google and Visa to facilitate any transaction you initiate using your Greater Bank Visa card through Google Pay. We may also share your information to assist Google in improving Google Pay.
By registering your Greater Bank Visa card with Google Pay and agreeing to our Google Pay Terms and Conditions, you consent to us sharing your information with Google and Visa. If you don’t want us to collect or share this information, you should not register your Greater Bank Visa card with Google Pay.
Google’s data collection and handling practices are in accordance with Google's Privacy Policy which can be found on their website. You can find out more about Greater Bank’s information handling practices by reading our Privacy Policy.

Yes, the same transaction limits that are on your physical card also apply to Google Pay. If a PIN is required, you will need to enter the PIN for your card at the terminal.

Your phone uses Near Field Communications (NFC) to communicate with the terminal and so you may not need an internet connection to use the Google Pay app in stores. Due to the nature of NFC, you may however be prompted to connect to the internet if you have not done so for an extended period of time to ensure you can use the app in stores.

When adding your card to Google Pay, you are required to verify it as a way to protect your account.

There can be several reasons why a transaction is declining. First, you should check for the following issues:

  • Is there a message “Verification Needed” below the card in the Google Pay wallet? If this message is displayed, you’ll need to complete the verification process by requesting a one-time verification code. You will not be able to use Google Pay until this is completed.
  • Is your Near Field Communications (NFC) switched off on your mobile device? If so, switch it on.
  • Check to make sure you have an internet connection
  • Make sure your card is activated, is not locked or cancelled
  • Check to see if your card has expired
  • Check to ensure you have sufficient funds

If your transaction is still declining after running through these troubleshooting steps, get in touch with us on 1300 651 400 or via Facebook Messenger for further assistance.

If you would like to know more about Google Pay, please visit the Google Pay website here.

If the replacement card has the same card number as the original, the details will remain the same. All you need to do is activate your new card and you can start using it. If you will be receiving a replacement card that has a new card number, your digital wallet will be updated immediately once the card has been ordered and you can commence making payments.

No, you don’t need to re-enrol your new card as the new expiry date is automatically updated. You do however need to activate your new card before you can start using Google Pay again.

When adding your Greater Bank Visa card to Google Pay, your card number is not recorded - a virtual number is created instead. Your account details aren’t shared with merchants as they will only receive the virtual number. This is done to protect your card details so they aren’t exposed to others.

You will need to add your Greater Bank Visa card back into Google Pay through the enrolling process.

You will only need to use your PIN when your transaction is over $200. Some stores have a $100 threshold before your PIN is required. This PIN is the same as your physical card.

The first card you add to the Google Pay app will automatically become your default card that is used to pay. To make Greater Bank your default card for Google Pay, simply open the Google Pay app, tap and drag your card to the “Default Card” spot at the top of the app’s Home screen.

Accessing the app

 

Yes. If you are an iPhone* user, you can download a free application via the App Store in iTunes.

Download the Greater Bank iPhone* app

*iPhone, iPad and iPod Touch are registered trademarks of Apple Inc.

Yes. If you are an Android™** phone user, you can download a free application via Google Play.

Download the Greater Bank Android** app

** Android is trademark of Google Inc

Fingerprint Login allows Greater Bank customers to log into our Mobile Banking App quickly, by scanning their fingerprint on their iOS or Android device.

Fingerprint Login allows you to manage your money on the go with ease, giving you faster access to your money when you need it. Just hold your finger over your iphone home button, and you’re off!

Fingerprint Login is available on iPhones and iPads with Touch ID enabled, and Android devices with Fingerprints registered. Greater Bank customers will need to ensure they’ve downloaded the latest version of our App, and are currently using a 4 digit access code to access Greater Bank’s App. Additionally, Android customers will need to ensure they are using a device with a Fingerprint scanner, and are running Android v.7 or above.

It’s easy as one, two, three!

One – grab your iPhone or iPad and make sure you have downloaded the latest version of our App. Android users will need to ensure they are using a device compatible with Fingerprints, and are running Android v.7 or above.

Two – Head to the settings menu on your device. For iOS users, click “Touch ID and Passcode” – follow the prompts to turn on Touch ID. For Android users, click "Lock screen and Security > Fingerprints" - follow the prompts to turn on Fingerprints

Three – Log into our app using your 4 digit passcode, and follow the prompts on the post-login screen!

If you have any issues with the above setup, complete steps 1 and 2, then log into our app, head to Settings > Touch ID and turn the functionality on.

To turn on Fingerprint Login for your iPhone or iPad, simply open your settings (look for the cog icon), click on ‘Touch ID and Passcode” and follow the prompts. Your device will walk you through registering one, or multiple fingerprints.

To turn on Fingerprint Login for your Android device, simply open your settings (look for the cog icon), click on "Lock Screen and Security > Fingerprints” and follow the prompts. Your device will walk you through registering one, or multiple fingerprints.

You can turn Fingerprint Login off with ease at any time. Simply log in to our app and head to Settings > Touch ID, and select ‘OFF’.

It’s important to remember that use of Fingerprint Login will be disabled if you, at any stage:

iOS Devices

After five (5) unsuccessful attempts to log in to our App using Fingerprint Login, Touch ID will be disabled on your Apple device, and you’ll be asked to enter your 4-digit device passcode. This is a security safeguard built into Touch ID, and applies to our App as well.

Android Devices

After five (5) unsuccessful attempts to log into our App using Fingerprint Login, Fingerprints will be disabled on your Android device, and you'll be asked to enter your 4-digit device passcode. This lock-out will last for 30 seconds before you'll be able to attempt Fingerprint Login again. This is a security safeguard built into Fingerprints for Android devices, and applies to our App as well.

The Greater Bank Mobile Banking App lets you configure your access settings so that you no longer have to enter your full, lengthy username and password to access Online Banking.

You can set up a 4-digit access code of your choice so that you can quickly access your money on your mobile.

You can set up a 4 digit access code simply by logging onto Online Banking via the Greater Bank App, and accessing the settings menu.

Click devices, enter the four digit code of your choice, and register your device. It's that easy!

Absolutely.

Simply log on to Online Banking via the Greater Bank App, access the settings menu, click devices, and de-register the device of your choice.

Yes, very easily.

Simply log on to Online Banking via the Greater Bank App, access the settings menu, select 'Change Access Code', choose your new code, and you're done!

Chances are you've simply entered your code incorrectly too many times and need to be re-verified.

The best course of action if you can't access Online Banking using your 4 digit access code is to give our customer service team a call on 1300 651 400, Mon-Fri 8am-5:30pm, and Sat 8am-1pm.

If you enter an incorrect password a number of times you will be locked out of Online Banking.

If you are locked out of Online Banking, you can reset your password via the 'Forgot' button on the Online Banking homepage.

Alternatively, you can contact our Customer Service Centre on 1300 651 400 (Mon-Fri 8:00am to 5:30pm and Sat 8:00am to 1:00pm) to unlock your access.

Managing your money

 

Absolutely, simply enter your new payee's details and proceed with payment.

Absolutely. Simply enter your new payee's details and proceed with payment. You have the option to send the payment using Osko by BPAYⓇ (a real-time payment) using a PayID or BSB/Account Number, or as a traditional third party payment, which can take up to two business days to process.

Yes. You are able to process redraws through Online Banking, as well as our App.

If accessing Online Banking via a desktop/browser, select the printer icon at the top right of the payment receipt and follow the prompts.

If using the mobile app, as it is not possible to print a receipt from your phone you can choose to ‘Share’ the receipt. Select ‘Share’ at the top of the payment receipt and choose how you wish to share it.

Yes. These transactions can be performed through Online Banking, as well as our App.

If your online purchase is not going through, we will need to look in to this for you and will need you to provide information regarding the transaction such as the amount and when the transaction was attempted.

You can call us on 1300 651 400 during our Contact Centre hours of operation (Monday to Friday 8.00am - 5.30pm and Saturday 8.00am - 1.00pm) and a friendly staff member will be able to assist you.

Alternatively you can send Greater Bank a secure mail from within Online Banking or our App, providing the information required to investigate the declined transactions.

Batch Payments have been available in Online Banking for years, but now we've made it easier for you to make Batch Payments anywhere, anytime, by making this feature available within our Mobile App.

Getting Started

You can create batches for Batch Payments in one of three ways:

Cemtex File

Create a new batch using an existing batch template

Upload payees to a batch manually

Scheduling a batch for Payment or Debit

You can share your BSB and Account Number in just a few easy steps!
If using the mobile app, on the home page next to your account number you will see the 'share icon'. Tap this and it will open the menu for you to share from one of your apps. Select the app you want to use to share your information.

Your account details will populate in your desired app. You just need to find your contact or manually fill in their details and then press send.
If accessing Online Banking via a desktop/browser, you will see a ‘copy account details’ icon located on the home page next to your account number. Click on this and you will receive a message saying ‘Copied’. You can then paste this detail into your chosen method of communication such as email or text message.

Your temporary password delivered by SMS will be valid for up to 21 days. If you were unable to activate your account within this 21-day timeframe and your temporary password has now expired, you can reset your password via Greater Bank's Online Banking login page.

Alternatively, you can call our Customer Service Centre on 1300 651 400 (Mon–Fri 8:00am to 5:30pm and Sat 8:00am to 1:00pm) and our staff will assist you.

If you have several third party payments to complete in any one calendar day it is best to create a batch and process all the transactions as one payment. If you exceed your daily threshold, you will be required to phone our Customer Contact Centre to obtain a One Time Password to authorise your payment.

Yes, you may access Online Banking provided your mobile phone is connected to international roaming. Additional carrier charges may apply for web access to Online banking whilst overseas.

Quick Balance is a feature of our Mobile Banking App that gives you the option to you view the balances of up to three of your accounts without having to log-in to the app.

Activating Quick Balance is simple. To turn it on, simply:

  1. Log into the app
  2. Select ‘Settings’
  3. Select ‘Quick Balance’
  4. Select up to three accounts you’d like to appear on your pre-login Quick Balance display
  5. Log out and swipe left to view Quick Balance

If you’ve tried the steps above, and aren’t able to activate Quick Balance, you’ll just need to download the latest update of Greater Bank’s Mobile Banking App from the Apple App Store or the Google Play Store.

Once you’ve switched Quick Balance on, to use it, just open Greater Bank’s Mobile Banking App and swipe right to view your account balance(s).

You’re able to select up to three of your accounts to display using Quick Balance. You can change these at any time by accessing Settings > Quick Balance within the app.

All of our account types are eligible for display using Quick Balance. Quick Balance can display Everyday Account, Savings Account, Credit Card, Personal Loan or Home Loan balances.

The way you’ve chosen to order your accounts within the mobile app will be mirrored on your Quick Balance display.

To change the order of your accounts, simply log in to the mobile app and re-order your accounts as you’d like them to be displayed using Quick Balance.

Quick Balance is refreshed each and every time you swipe left from our Mobile App home-screen. This means every time you view Quick Balance, it will provide you with an up-to-date reflection of your account balances as if you had actually logged in to the app.

While viewing Quick Balance, however, you’re able to refresh the screen using the ‘refresh’ button underneath your balance listings.

Not a problem.

Say, for example, you want to view your Access Account and two Bonus Saver Accounts using Quick Balance. Your accounts will be displayed in the order they appear within Online and Mobile Banking.

If you want to make your Quick Balance display clearer, you can personalise your account names within Online Banking. So, you could name one of your Bonus Savers ‘Rainy Day Fund’ and the other ‘Holiday Savings’.

When activating Quick Balance, you’ll be given a list of devices that you currently have registered to use Greater Bank’s Mobile Banking App. You can choose from this list which of these devices you’d like to use Quick Balance on.

So, if you have your iPhone and your Family iPad registered for our Mobile App, but you only want to use Quick Balance on your iPhone, simply select this one device.

De-registering devices is just as easy and can be done at any time. Just click Settings > Quick Balance and de-select the device in question from the list of registered devices.

To turn off Quick Balance, simply log in to Greater Bank’s Mobile Banking App, click Settings > Quick Balance and select OFF. It’s just that easy.

Not at all. We understand that not all our customers will want to take advantage of this feature, which is why we’ve made it an Opt-In feature only.

If you don’t want to activate Quick Balance, simply carry on using Greater Bank’s Mobile Banking App as per normal.

It sure is. By activating Quick Balance, only your account names and your available balance is shown on the Quick Balance screen of our App.

Essentially, in the event that your phone were lost or stolen, your sensitive information remains protected. Anyone using your phone would still be forced to guess your 4-digit passcode Access Code or username and password to be able to access your account information. We recommend setting up a device passcode or enabling fingerprint scanning in order to access your smartphone, just in case. And don't forget, if you're no longer using a particular device, be sure to de-register it and uninstall the app

We're here to help

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8:00am to 5:30pm
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Saturday 8:00am to 1:00pm AEST

Call 1300 651 400

Android and Google Pay are trademarks of Google LLC. Read the Google Pay Terms and Conditions.

PayID is a trademark of NPP Australia Limited. ® Registered to BPAY Pty Ltd ABN 69 079 137 518. You should review the terms and conditions and consider whether the Osko and Pay ID service is appropriate for your personal circumstances.